Ophthalmology Outpatient Receptionist & Support Administrator Full Time NEW

Ophthalmology Outpatient Receptionist & Support Administrator

An exciting opportunity has arisen for a friendly, motivated and well‑organised individual to join our Ophthalmology team in a busy and patient‑focused administrative role.

As the Ophthalmology Outpatient Receptionist & Support Administrator, you will be the first point of contact for patients attending clinics, providing a welcoming and professional reception service. Alongside reception duties, you will undertake a range of administrative tasks to support the smooth day‑to‑day running of the department.

This role is ideal for someone who enjoys working in a fast‑paced environment, takes pride in delivering excellent customer service, and works well as part of a team. You will play a key role in supporting both patients and clinical staff, helping to ensure a positive and efficient outpatient experience.

If you are organised, adaptable and keen to make a meaningful contribution within a supportive specialty team, we would love to hear from you.

Main duties of the job

Greet patients and relatives at reception in a friendly and courteous manner

Answer all telephone enquiries with an understanding of patient confidentiality, taking and relaying messages competently and acting as appropriate

To maintain patient details/appointments efficiently on the patient administration system (Millennium)

To process GP and consultant referrals to the Eye Clinic, ensuring that all referral information is accurately logged

To book new & follow up appointments for the Eye Clinic

To cancel and re-book patients as needed

To support the Eye Clinic administration team with booking follow up appointments and checking out appointments as required

To monitor and action the department’s generic email inbox and referral inbox

To assist the anti-VEGF service as and when needed

To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients

To ensure that patient confidentiality is always observed and adhered to, whether in person or by telephone

To carry out other clerical duties as required; this will include scanning and attaching documents to patient’s electronic records, updating spreadsheets, RTT / Outcome form data entry

To be flexible to the needs of the department to ensure cover and smooth-running of the department as a whole

Working for our organisation

We are proud to be part of BSW Hospitals Group – a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Detailed Job Description And Main Responsibilities

Duties will mainly include covering the Ophthalmology reception desk and other administrative duties to support the department. This includes meeting and greeting patients, entering and updating patient information, including completing RTT outcome forms, and booking appointments on the hospital patient administration system (Cerner Millennium). At times, you may also be asked to prepare clinic notes, make and receive telephone calls, and monitor / upload emergency referrals in a timely manner.

This is a fast‑paced role requiring excellent computer skills, strong attention to detail, and the ability to multi‑task while managing ever‑changing priorities. A high level of flexibility is essential, as the post holder will be expected to adapt to the changing needs of the department at any time and support service delivery as required. A positive, flexible approach to workload and teamwork is key. Full training will be provided.

Person specification

Essential & Desirable

Essential criteria

• Previous customer / patient focus role experience

Desirable criteria

• Previous NHS reception / admin experience

Essential & Desirable

Essential criteria

• Computer literate

Desirable criteria

• Knowledge of Millennium

Please note – Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa’s) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Ophthalmology Outpatient Receptionist & Support Administrator (PDF, 376.4KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Joanne Burbage Job title Ophthalmology Outpatient Coordinator Email address joanne.burbage@nhs.net Telephone number 01225825461 Additional information

Can also ask for Stacey Watts, Performance & Operations Manager