Customer Support Co-ordinator Full Time

Salary: £28,000 + 6% performance bonus

Working location: Belfast Office

Employment type: Full time, Permanent

Job Summary

We’re looking for a Customer Support Co-ordinator to join our Belfast team, providing first-class service to builders, developers, and inspection teams across Northern Ireland. This role is all about problem-solving, guiding customers through processes, and ensuring everything runs smoothly behind the scenes. You’ll play a key part in supporting our stakeholders, managing important site documentation, and helping us deliver on our promise of excellent customer service.

What You’ll Be Doing

• Handling calls, emails, and online requests, making sure everything is dealt with quickly and accurately
• Supporting builders and developers through registration and site processes, ensuring all details are correct
• Acting as the go-to admin point for site and plot management documentation
• Assisting with financial processes such as invoices, credits, and pricing approvals
• Taking ownership of queries, escalating when needed, and ensuring a timely resolution
• Providing flexible support across the wider Customer Services team during busy periods
• Supporting and working closely with the Northern Ireland Regional Director’s PA

What We’re Looking For

• Strong administration skills with experience in a busy customer support environment
• Confident communication skills – written, verbal, and over the phone
• IT skills (Word, Excel, Outlook) and comfortable with online systems
• A proactive, organised, and detail-focused approach
• Ability to manage your own workload, prioritise effectively, and solve problems
• Great rapport-building skills and the ability to stay calm with unhappy customers
• GCSE grade C or above in English and Maths

What We Offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents
• many more!

Who We Are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.