Director of Product Management Full Time

The CompanyWe are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 36 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.Our Values and CultureColleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~Respect for the planetRespect for our customers andRespect for each otherGentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.The OpportunityThis is a senior, system-level leadership role – accountable for ensuring the platform operates as a cohesive, scalable product, not a set of fragmented, customer-specific implementations. You will lead the integration of Product, Engineering, and Delivery, balancing live customer commitments with long-term platform evolution, and driving faster time to value, stronger customer outcomes, and sustainable product growth.The SpecificsAs Director of Product Development – Junifer, you will own the end-to-end Junifer product domain, shaping strategy, roadmap, and execution across products, markets, and customer segments.Your role will encompass the following key areas~Domain Ownership & Strategy (Platform Focus) Own the Junifer platform end-to-end, including billing, customer lifecycle management, integrations, and core platform capabilitiesDefine and drive the domain strategy, aligned to Gentrack’s g2.0 vision and utility market evolutionEnsure the platform evolves as a scalable, configurable product, reducing reliance on bespoke customer customisationsIdentify and lead strategic investment areas, including~AI-driven automation and decisioningPlatform scalability and performanceSimplification of architecture and reduction of technical debtTranslate strategy into a clear, integrated domain roadmap spanning product, engineering, and deliveryRoadmap, Prioritisation & Delivery Alignment Own domain-level prioritisation, balancing~Customer commitments and delivery timelinesCommercial impact and growth opportunitiesPlatform health (performance, scalability, security)Drive a single, aligned roadmap across Product, Engineering, and Delivery teamsLead trade-off decisions across feature delivery, technical investment, and system sustainabilityEnsure technical initiatives (e.g., performance, codebase health, security) are fully embedded into the roadmap, not treated as secondary workEnable predictable, high-quality delivery across implementations through strong alignment and execution disciplineComplexity & Platform Leadership Operate across a complex, mature platform ecosystem, including~Multiple live customer implementationsConfigurable and evolving product layersLegacy and modern architecture componentsDrive platform standardisation, while pragmatically managing customer-specific requirementsLead key decisions across~Build vs configure vs customiseShort-term delivery vs long-term product integrityPlatform consistency vs market-specific needsDrive ongoing platform modernisation, balancing innovation with stability and backward compatibilityBring clarity and direction in ambiguous, high-stakes environmentsCustomer & Market Leadership Own strategic customer engagement for Junifer, including key accounts and complex delivery environmentsTranslate customer insight into product direction and prioritisationEnsure the platform delivers~Faster time to value for customersHigh adoption and usability across capabilitiesMeasurable business outcomes for customersMaintain a strong view on~Utility industry trends and regulatory environmentsCompetitive positioningEmerging technologies (including AI)Position Junifer as a differentiated, future-ready platform in the utilities marketEngineering & Product Development Leadership Lead a truly integrated Product + Engineering + Delivery model, with clear end-to- end ownershipSet and enforce high standards for engineering excellence, including~Software development lifecycle disciplineCode quality, testing, and release managementSystem performance, scalability, and securityDrive reduction of technical debt and continuous improvement of the codebase and platform architectureEnsure strong solution design governance, with reusable patterns and clear architectural directionBuild and scale high-performing teams, fostering~Ownership and accountabilityContinuous improvement and experimentationA quality-first mindsetProduct Experience, Quality & Governance Ensure a consistent, end-to-end product experience across the Junifer platformEstablish and maintain standards for~Product quality and reliabilityUX consistency and usabilityFunctional integrity across modulesDrive strong documentation, product discipline, and governance practicesEnsure alignment to architecture principles and long-term scalability goalsLeadership & Cross-Functional Influence Lead and develop Product Managers and Senior Product Managers within the Junifer domainDrive strong alignment across~ProductEngineeringArchitectureDeliveryCommercial and customer teamsInfluence ELT-level decisions, including product direction, investment priorities, and strategic trade-offsFoster a one-team, outcome-driven culture, aligned to Gentrack’s valuesWhat we’re looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you)~Extensive experience in product management, with ownership of domain-level strategy and executionProven ability to operate across multiple products, markets, and complex ecosystemsStrong strategic thinking with the ability to translate vision into execution at scaleExcellent leadership and stakeholder management skills, including influencing senior leadershipDeep understanding of technology, domain, and emerging trends (including AI)Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas to diverse audiences. Deep knowledge of Junifer productProven experience in engaging with Junifer customers and being familiar with their current challenges and expectationsAbility to work closely and collaborate with the other product leadersWhat we offer in return~Personal growth – in leadership, commercial acumen and technical excellenceTo be part of a global, winning high growth organization – with a career path to matchA vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethosA competitive reward package that truly awards our top talentA chance to make a true impact on society and the planeGentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.