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Company Overview
Com Laude, now part of the Markmonitor Group, is a premier provider of enterprise domain portfolio management, brand protection, domain strategy, registration, and anti-abuse solutions. Serving thousands of the world’s leading brands and managing extensive domain assets for high-profile clients across 80+ countries. The company operates in a highly international environment with regional headquarters in Boise (US), London (UK), Tokyo (Japan), with additional offices and support in multiple countries. This global footprint involves cross-border transactions, digital services delivery, intellectual property management, and compliance with diverse regulatory and tax regimes worldwide.
Your Role
This role is a fantastic entry level role to the world of domain names. As a Client Support Administrator, you are to help Com Laude’s wide range of corporate and legal clients optimise and manage their domain name portfolios and ensure our full range of products and services are appropriately positioned and promoted. You will make a substantial contribution to the company growth targets by supporting team members and ensuring timely and accurate fulfilment of orders.
Application Details
We are open to consider applications from candidates within reasonable commuting distance of our London office. Com Laude operates within a hybrid working model. The role holder will have the flexibility to work up to 50% of their time from home, and 50% of their working time from our office.
This role is full time, 5 days a week, 9am-5.30pm.
To apply for this role please email a current cv and cover letter detailing your suitability for this role and salary expectations to HR@comlaude.com.
Deadline for applications is Tuesday 5th May 2026 but we reserve the right to close applications prior to then if we have received enough.
No agencies or third-party providers please.
Due to the volume of applications, it may not be possible to provide feedback to unsuccessful applicants.
The successful candidate will be required to undergo employment screening including references and criminal record check.
Duties and Responsibilities
Client Support – Assist the Domain Strategist on order fulfilment and account clean up in a timely manner. Support the Registry Relations and Renewal as and when required
Validation Support – Assist the with validation once trained and be back up when required due to holidays and sickness
Project management and communication – ensuring clear communication with the Internal stakeholders Is always maintained.
Product and Services – You will possess a good understanding of Com Laude’s products and services through training.
Maintain High quality of service – making sure clients receive a white glove service that puts them in the centre, being true to our value proposition of client shaped strategy.
Risk Management -Ensure that risk and incident report tickets are produced and escalated to the Team Leaders and COO in a timely manner.
Deadlines: Ensure all deadlines are kept whether set by Internal colleagues or clients
Learning Organisation – Contribute your skills and Insights to Improve any aspects of Com Laude’s performance.
Requirements
Essential:
You will be:
· Self-motivated and have an inquisitive nature.
· Organized with ability to appropriately prioritise work.
· Analytical and have a detail-oriented mindset.
· A problem-solver
· An Excellent communicator and possess great interpersonal skills.
· Good at multi-tasking
You will have:
· Strong Microsoft office experience, especially MS Word and MS Excel
· Strong attention to detail
Desirable
· Analytical and strategic thinking Is required to deliver our client-shaped value proposition and support will be provided to achieve this as it is vital in the delivery of our value proposition of client- shaped strategy.
· Previous experience in customer service.
· Experience working with large data sets.
· Previous experience working with a globally distributed team.
· Additional languages, in particular Spanish, Italian or French.
