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About AurorAt Auror, we’re empowering the retail industry to stop theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.Auror is connecting people and intelligence to reduce crime. We’re using technology for good and prioritize privacy by design principles. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world’s largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.We’re also embracing the potential of AI to supercharge our impact—whether that’s enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we’re committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.The RoleAuror’s mission is to reduce violent crime in retail stores by 50% over the next 5 years and we believe that recognition technology, when deployed with privacy at the forefront, has a major role to play in helping us in achieving this goal.Our market-leading Risk Recognition modules help retailers to solve and prevent crime by sending real-time alerts to store teams about high-risk individuals entering their locations. This critical intelligence empowers teams to respond proactively, enhancing the safety of both staff and customers and improving loss prevention results. Our customers across the United Kingdom are increasing their adoption of Auror’s Vehicle Recognition and Subject Recognition modules; as such, we are seeking a hands-on leader to spearhead the successful implementation of this technology in thousands of retail locations across the UK.As the Recognition Technology Project Lead, you will be at the forefront of Auror’s innovative recognition technology. Having a deep technical expertise in both Automatic License Plate Recognition (ANPR) and Facial Recognition (FR) technologies, you will lead end-to-end projects with customers, partnering with a diverse set of internal and external stakeholders, to deliver successful pilots and full-scale rollouts. You’ll become the in-market subject matter expert on Auror’s Vehicle Recognition and Subject Recognition modules, understanding our technical integrations and product capability inside and out. This role requires someone with experience deploying end-to-end solutions that involve both hardware and software, exceptional project management skills, and the ability to collaborate effectively with various internal and external stakeholders.Location and hoursThis is a London-based role; we value co-location and have a hybrid flexible working model. Our recognition technology product modules are leveraged by customers in NZ, AU, US and the UK, and while this role is focused on the UK, you will need to be flexible with your working hours in order to effectively support our customers and internal teams globally. This role will also involve some travel, heading out to customer sites to provide on-the-ground support of pilots and rollouts, which would be on average 2 – 5 days per month.Practically, this role will involve: Project management: Partner with relevant stakeholders to oversee the scoping, design, and delivery of Vehicle Recognition and Subject Recognition pilots and rollouts, both for customers with a handful of sites as well as those with thousands of sites. You’ll act as a project manager for these deployments, ensuring successful planning, rollout, and ongoing support. Technical subject matter expertise:Deep understanding of LPR and FR systems and the various deployment models, including on-camera and on-premise deploymentsPractical knowledge of networking requirements for software running in customer environmentsSolid understanding of SaaS platforms, databases, and cloud environmentsTechnical pre-sales: Provides in-depth technical expertise during the sales cycle, understanding client needs and communicating the technical value proposition. Supports the commercial team with presentations, RFPs, and ensures a smooth transition to project implementationEngineering collaboration: Work closely with the engineering team to:Set up monitoring and alerting systemsConfigure and optimize recognition technology deploymentsTroubleshoot network and hardware issuesProvide technical feedback for product improvementsSupplier relationship management: Build and maintain a network of suppliers for direct supply of recognition technology hardware and software. You will also work closely and in partnership with our integrators (external to Auror) to ensure a smooth roll out and maintenance of the systems. Market awareness: Understand market differences and use of LPR and FR technology across our global markets. Customer success Collaboration: Partner with Customer Success teams to facilitate seamless customer Vehicle Recognition and Subject Recognition pilots and rollouts, ensuring the team is equipped for successCustomer success Collaboration: Partner with Customer Success teams to facilitate seamless customer Vehicle Recognition and Subject Recognition pilots and rollouts, ensuring the team is equipped for successOwnership and communication: Take ownership of technical issues and questions, communicating clearly with relevant teams, providing updates and following through to resolutionThe role reports to Beth Lyman, Global Technical Project LeadRequirementsAbout youExperienced in rolling out and leading complex technical programmes of work that involve collaborating and liaising with a wide range of internal and external stakeholders You’ve worked in a product organisation and have recent experience in a growth businessYou’re someone who thrives in a lean team environment where you’re operating with autonomy and accountability for the delivery of projectsYou have exceptional communication, with a strong preference for documenting over synchronous discussionYou understand commercial drivers and can leverage that business context along with your technical domain knowledge to support business objectives in a meaningful wayYou can think strategically, looking beyond day-to-day projects, to identify opportunities for growth or new integrations and partnershipsExperienced in picking up new technologies and concepts quickly, as we build new integrations and develop further partnerships, you’ll upskill on the go to become an expert on these areas as wellYou’re curious and excited about how AI tools can enhance technical workflows, improve efficiency, or scale support — and may have already experimented with AI tools for documentation, monitoring, or knowledge managementAs this role requires an in-depth understanding of the technology, both with hardware and software, a background in Engineering will be an advantage. We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.BenefitsGenerous annual leave: 29 days of annual leave per year, plus public holidays, so you can properly rest and rechargeEmployee share scheme: You’ll own part of a company making a real difference!Wellness days: We offer 10 paid Wellness Days per year, which can be used for mental or physical health, medical appointments, or to care for an unwell family memberFlexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blendShorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happyFocus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to £375 GBP for expert sessions every yearPrivate Medical Insurance: Auror covers the cost of your plan membership with Vitality, where you will also enjoy the benefits of their Vitality Programme for health and wellbeingFamily-friendly: We offer comprehensive paid parental leave – 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one. Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skillsTeam love: We have regular team lunches and social events where most (if not all) activities are during work hoursWhat are the next steps?If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.You’ll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.
