Head of Global Brand and Communications Full Time NEW

About Pikl

Pikl is on a mission to enable the growth of digital marketplaces, starting with the vacation rental and property management sector. We design and deliver innovative insurance-enabled solutions that help platforms, property managers and owners unlock new revenue streams, protect their operations, and deliver better experiences for their customers. We work globally with some of the most recognised brands in the travel and property ecosystem and are expanding into new markets and sectors

About the Role

Pikl is building a new category in fintech: enabling growth and confident participation in digital marketplaces through insurance-enabled business models. As the business scales internationally, with the USA as a priority market, we are looking for a Global Head of Brand & Communications to bring the Pikl brand to life on the global stage. This is a pivotal role for a creative brand and communications leader who has helped scale disruptive fintech or technology brands into new markets at Series B/C stage and beyond.

The Global Head of Brand Communications is responsible for translating Pikl’s brand strategy into creative, compelling and high-impact external execution that builds awareness, belief and category leadership globally.

You will bring the brand strategy to life through storytelling, campaigns, PR, communications and content – ensuring Pikl cuts through crowded markets, resonates emotionally, and earns credibility with partners, customers and the wider ecosystem.

This role is ideally suited to someone whose background is rooted in B2B brand communications or creative leadership, and who has gone on to apply that craft at global scale in a high-growth, high-visibility business.

Key Responsibilities

Brand Expansion & Market Impact:

• Translate Pikl’s brand strategy into distinctive creative platforms, campaigns and narratives.
• Lead the creative expression of the brand across all external touchpoints.
• Ensure the brand cuts through crowded fintech and marketplace categories with confidence and originality.

Global Communications Channel Ownership:

• Content creation – thought leadership, storytelling and narrative-led content
• PR & earned media – media strategy, announcements, reputation and narrative management
• Social media – presence, tone and storytelling across priority platforms
• Events & sponsorship – brand-led events, partnerships and ecosystem participation

Reputation, Judgement & Executive Advisory

• Own global PR and communications strategy, including high-profile moments and scrutiny.
• Act as a trusted senior advisor to the executive team on reputational and communications considerations.
• Help the business navigate the upside and downside of visibility with confidence and judgement.
• Support executive and founder storytelling for partners, investors and media.

Team Leadership:

• Shape and evolve the brand and communications team to support effective global delivery.
• Define the right mix of internal capability, external partners and agencies.
• Set clear expectations, guardrails and ways of working to ensure high-quality execution at pace.

Brand Strategy & Guardianship

• Own Pikl’s global brand positioning, narrative, tone of voice and visual identity.
• Set creative and communications guardrails that enable boldness and consistency.
• Protect long-term brand value while supporting short-term impact and momentum.

About You:

• A background in B2B brand communications, creative strategy or creative leadership, with responsibility for bringing brands to life externally.
• Built and scaled brand awareness for a fintech, technology or platform-led business at Series B/C stage or beyond.
• A proven track record of translating brand strategy into standout creative execution that has delivered cut-through, recognition and impact.
• Significant experience owning global PR and communications (particularly our key markets UK, USA and Europe), including managing high-profile moments, scrutiny and narrative risk.
• Demonstrated judgement in navigating both the upside and downside of brand visibility, and advising senior leaders accordingly.
• Experience working closely with executive teams as a trusted creative and communications advisor, not just a delivery lead.
• Comfort operating as a creative counterbalance to commercially driven leadership.

Our Values:

At Pikl, our values are the foundation on which our success is built. They guide how we work together, how we make decisions for customers and colleagues, and what we recognise and reward.

Possibility

We think big and are fearless in turning challenges into opportunities. We stay curious, test ideas and learn quickly.

People

We put people first, building relationships rooted in empathy and trust. We respect, include, and learn from one another. We celebrate progress.

Progress

We unlock growth opportunities for our customers and each other yet make it our personal responsibility to own actions and see them through.

Why Work at Pikl:

• Flexible working conditions, access to an incredible in-person working space.
• Support from an awarding-winning CEO & Founder
• Competitive Package
• Annual holiday entitlement of 28 days plus bank holidays
• 35 hour working week
• Death in service scheme
• Access to wellbeing services
• Training and development opportunities