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We are working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite. Key responsibilities will include:
- Proactively managing technical service delivery, working with customers, partners, and internal teams
- Leading service review activities, including improvement planning and performance reporting
- Supporting delivery against agreed SLAs
- Leading initiatives for the ongoing improvements of customer service frameworks
- Supporting the operations team to develop SaaS based service modules for the product portfolio
- Ensuring successful service onboarding
- Working in partnership with customers and internal teams to understand technical implementations
The successful candidate will have:
- Experience in a technical service delivery role working in a product development organisation
- Experience in technical service delivery in a B2B environment
- Methodical approach to problem solving
- Experience working for a SaaS-based company
- Experience working within software/hardware product development lifecycle
- Ability to build strong relationships with customers and colleagues
- Ability to meet tight deadlines
- Excellent communication skills
- Service or project management qualifications (desirable)
If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that unfortunately, you have been unsuccessful for this position or that the position has been filled.
