Visitor Services Assistant – (Zero hours) Full Time NEW

JOB PURPOSE

·        Assist in the day to day delivery of visitor services at the Farm, including the shop, front gate, switchboard, public facilities and events.

·        Work closely with other staff members to ensure the highest possible standard of guest interaction and education. 

ROLES AND RESPONSIBILITIES

·        Act as a first point of contact at the farm, directing phone calls, emails and visitors to the appropriate department and acting as the Farm’s main information services provider.

·        Take bookings for events and activities at the farm, both onsite and over the phone.

·        Carry out day-to-day housekeeping and cleaning duties as required.

·        To assist in the day to day running of the shop and front gate kiosk. Including but not limited to, serving visitors, restocking shelves, cash handling & maintaining the appearance of the spaces.

·        Set up and take down of any events and activities including workshops, birthday parties and room hires.

·        Act as a steward or front of house in internal events.

·        Cleaning of visitor areas, including the pathways, shop, picnic area, playground, event spaces & the toilets.

·        To ensure exemplary hygiene standards across the site.

·        To report visitor accessibility issues to the Visitor Services manager or caretaker.

·        React to unexpected operational challenges in a calm, efficient and professional manner.

·        Any other duties that may arise which are appropriate to the role. 

Personal Specification

QUALIFICATIONS

·        Educated to GCSE level in Mathematics & English Language. – ESSENTIAL

·        Additional practical/academic qualifications or experience related to customer services, events or facilities – DESIRABLE

WORK RELATED EXPERIENCE

·        Experience of working in a community farm – DESIRABLE

·        Experience of working with adults and children with physical and/or learning disabilities.– DESIRABLE

·        Cash handling experience – DESIRABLE

·        Retail and/or events experience. – DESIRABLE

KNOWLEDGE & SKILLS

·        Good numeracy, literacy and IT skills, with the ability to keep accurate records. – ESSENTIAL

·        Knowledge of charity sector – DESIRABLE

·        Use of a EPOS system. – DESIRABLE

·        Volunteer supervision experience. – DESIRABLE

PERSONAL QUALITIES

·        Excellent communication – ESSENTIAL

·        A positive team player – ESSENTIAL

·        Able to work weekends and over the Christmas period, flexible to the needs of the job. – ESSENTIAL

·        Organised and efficient – ESSENTIAL

·        Reliable, excellent time keeping. – ESSENTIAL

OTHER

·        Consent to an enhanced DBS – ESSENTIAL

·        Able to meet the physical requirements of the role: such as working outside. – ESSENTIAL

·        Qualified First aider – DESIRABLE