Deal desk Analyst Full Time NEW

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

As a Deal Desk Analyst, you will join the Deal Desk Team to provide operational support to our sales organization. You will be a key contributor to the deal cycle, helping ensure that sales transactions are structured correctly, pricing is accurate, and contracts are processed efficiently. You will work closely with Sales, Finance, and Legal to facilitate the smooth execution of deals from inception to order entry.

• Facilitate the Deal Lifecycle: Serve as a primary point of contact for the Sales team regarding deal structure, pricing, and contract terms.
• Execute Processes: Follow established global deal processes to ensure deals are structured in alignment with company policies and financial guidelines.
• Manage Deal Flow: Support the end-to-end process, including pricing validation, order form creation, contract reviews, and ensuring data accuracy in Salesforce.
• Coordinate Approvals: Assist in managing the workflow for non-standard commercial terms and ensure all necessary approvals are obtained prior to signature.
• Support Sales Enablement: Assist in providing guidance to the Sales team on pricing, quoting best practices, and the use of CPQ tools to improve deal velocity.
• Analyze Performance: Assist with the preparation of weekly/monthly reports on KPIs and pricing trends to provide visibility into deal desk performance.
• Maintain Data Integrity: Ensure CRM data (Salesforce/NetSuite) is accurate and up-to-date for every deal processed.

This role is hybrid, with three days a week spent in our London office.

What Sets You Apart

You bring:

• Relevant Experience: 2–4 years of experience in Deal Desk, Order Management, or Revenue Operations within a SaaS environment.
• Contract Proficiency: Familiarity with reviewing, editing, and managing redlines in customer contracts.
• Analytical Rigor: Strong problem-solving skills with the ability to navigate internal resources to get deals across the line.
• Effective Communication: Clear, concise written and verbal communication skills; ability to explain process requirements to internal stakeholders.
• Operational Excellence: Detail-oriented, structured, and proactive attitude toward managing daily tasks.
• AI Aptitude: A genuine curiosity for using AI tools to streamline workflows and automate repetitive tasks. Technical Proficiency: Strong Excel skills and proficiency in Salesforce CRM, CPQ (DealHub preferred), and NetSuite.

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.