Job Title: Customer Service, Sales & Administration Assistant Full Time

Company: Adimaria

Salary: £30,000 per annum
Hours: Monday to Friday, 8:00am – 4:00pm

Job Overview:
Adimaria is looking for a highly organised and motivated Customer Service, Sales & Administration Assistant to support our busy operations. This role involves handling a high volume of customer enquiries and orders across multiple channels, while also taking a proactive, sales-driven approach to maximise opportunities and enhance customer relationships.

Key Responsibilities:

• Answer and manage incoming phone calls in a professional and timely manner
• Respond to customer enquiries via phone, WhatsApp, and email
• Process a high volume of customer orders accurately and efficiently
• Deliver excellent customer service and resolve queries promptly
• Take a sales-driven approach by identifying opportunities to upsell and maximise order value
• Build and maintain strong relationships with customers
• Perform general administrative tasks to support the business
• Maintain organised records and ensure efficient workflow management
• Assist with invoicing, bookkeeping, and financial administration using Xero

Requirements:

• Previous experience in customer service, sales, or administrative roles
• Proven ability to work in a fast-paced, high-volume environment
• Strong organisational skills and attention to detail
• Confident communication skills, both verbal and written
• Sales-focused mindset with the ability to identify opportunities
• Experience using Xero (or similar accounting software) preferred
• Proficiency in Microsoft Office or equivalent tools

Personal Attributes:

• Friendly, professional, and customer-focused
• Self-motivated with a strong work ethic
• Results-driven with a proactive attitude
• Excellent problem-solving skills
• Able to work independently and as part of a team

Benefits:

• Competitive salary of £30,000
• Structured working hours (no weekends)
• Opportunity to grow within a developing business
• Supportive and collaborative team environment

How to Apply:
Please submit your CV along with a brief cover letter outlining your experience and why you would be a good fit for the role – to [email protected]

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Free parking
• Store discount

Experience:

• Administrative: 3 years (required)
• Xero: 1 year (preferred)

Language:

• Italian (preferred)

Location:

• Coventry CV6 5RE (preferred)

Work Location: In person