Operations Manager – NHS Community Services Full Time

Operations Manager – Specialist Community Services£48,000 + Performance Bonus (OTE £55,000+)Hybrid | Croydon | Full-Time | PermanentAre you an experienced operational leader with a track record of delivering high-performing healthcare services?Do you thrive in fast-paced environments where you can take ownership of service delivery, team performance, and continuous improvement?We are partnering with an ambitious, rapidly growing independent healthcare provider delivering NHS community services across London and the South East. With established and expanding contracts in ENT and Dermatology, they are seeking an accomplished Services Manager to oversee the operational, financial, and strategic performance of a portfolio of NHS community services.This is a high-impact leadership role, reporting directly to the Chief Operating Officer, offering the opportunity to shape service delivery, drive performance, and play a key role in the organisation’s continued growth.The OpportunityAs Services Manager, you will take full accountability for the operational management, profitability, and performance of multiple NHS community contracts. You will lead multidisciplinary teams, optimise patient pathways, and ensure the delivery of safe, efficient, and high-quality services.You will work closely with clinicians, commissioners, and internal stakeholders to enhance patient outcomes, maximise operational efficiency, and deliver against contractual and financial targets.Key ResponsibilitiesLead the day-to-day operational delivery of ENT and Dermatology services across multiple clinic locationsTake ownership of the full patient journey, from referral through to discharge, ensuring seamless and compliant service deliveryManage service performance against KPIs, contractual requirements, and NHS waiting time standardsOptimise clinical capacity, workforce planning, clinic scheduling, and resource allocationMaximise referral activity and ensure services are appropriately positioned to meet demandOversee clinic location sourcing, negotiation, and performance managementMonitor, analyse, and improve operational data, identifying trends, risks, and opportunitiesBuild and maintain strong relationships with commissioners, clinicians, trusts, local authorities, and partner organisationsDrive service improvement initiatives to enhance patient experience, operational efficiency, and clinical outcomesEnsure compliance with all NHS, CQC, and internal governance standardsLead, motivate, and develop both clinical and non-clinical teams, fostering a high-performance cultureAbout YouDegree educated (must have)Proven experience in operational leadership within healthcare servicesStrong understanding of NHS contracts, service delivery models, and performance frameworksDemonstrable experience managing budgets, financial performance, and P&L accountabilityExcellent stakeholder management skills, with the ability to influence at all levelsStrong analytical capability, with experience using data to drive decision-making and service improvementsExperience in pathway optimisation, capacity planning, and waitlist managementA collaborative, resilient, and solutions-focused leadership styleCandidates with backgrounds in healthcare operations, community services, outpatient services, or multi-site clinical service management are particularly encouraged to apply.Salary & BenefitsBasic salary of up to £48,000Realistic on-target earnings of £55,000+Quarterly bonus: £1,000 for achieving operational profit targetsAnnual bonus: £1,000 for achieving annual operational profit targetsOverachievement bonus: £250 for every £20,000 above annual budgeted operating profitHybrid working model (typically 3 days in the office)37.5-hour working week, Monday to FridayPaid travel to clinic locationsExcellent career progression within a growing organisationAutonomous leadership role with significant strategic influenceLocation: Croydon (Hybrid) – This role is well suited to candidates based in South London, Central London, Surrey, Kent, and surrounding areas, including Redhill, Epsom, Bromley, Orpington, and Kingston upon Thames.Interested? For a confidential discussion or to apply, please apply today or contact Tom Fitch on 02393 874295 or tfitch@compassltd.co.ukReferrals: We offer a £500 voucher for every successful recommendation or referral.