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Team – Protection, ( D2C Life Department)Hybrid role – Remote working ( 1 day a month in the office), Training will be 4 weeks based in the Stockport officeWhat This Role Is All AboutIt’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.What you will you do as a Remote Protection AdvisorProviding exceptional service and advice over the telephone to our customersTime management is key as we are fast paced, and we have lots of customer needs to meetProactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step Ensuring that FCA and internal regulatory standards for advice provision are metQuality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is importantWhat You Need To ThriveExperience within Financial Services is a mustConfident telephone mannerFull understanding and knowledge of the regulatory requirements of the FCAStrong Customer orientation and engagement skillsHighly motivated with a drive to deliver sales targets and outstanding customer outcomesA driven individual with committed to person development and progressionStrong Organisation skills with the ability to manage personal time and focus to maximise productivity and resultsFinancial services qualifications appropriate to the role, ideally CEMAP or R05So, what’s in it for you?Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%- We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
