Ward Clerk – Ward 10, Short Stay Full Time

A rare opportunity has arisen to join Ward 10 Short Stay Ward at The Princess Royal Hospital, Telford as a Ward Clerk.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments.

The successful applicant will find this role exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

Full training will be provided for the successful candidate.

Main duties of the job

• The role supports the ward team by helping with day‑to‑day clerical tasks, such as answering phones, organising patient notes and arranging tests, transport and appointments.
• It involves keeping patient records accurate and up to date, using computer systems safely and following Trust policies.
• The post holder will help maintain stock, equipment and paperwork, and report any problems that need fixing.
• They will work closely with nurses, ward staff and other departments to keep information flowing and support smooth patient care.
• The role also includes taking part in training, developing new skills and helping other staff understand clerical processes.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.