JOB PURPOSE
· Assist in the day to day delivery of visitor services at the Farm, including the shop, front gate, switchboard, public facilities and events.
· Work closely with other staff members to ensure the highest possible standard of guest interaction and education.
ROLES AND RESPONSIBILITIES
· Act as a first point of contact at the farm, directing phone calls, emails and visitors to the appropriate department and acting as the Farm’s main information services provider.
· Take bookings for events and activities at the farm, both onsite and over the phone.
· Carry out day-to-day housekeeping and cleaning duties as required.
· To assist in the day to day running of the shop and front gate kiosk. Including but not limited to, serving visitors, restocking shelves, cash handling & maintaining the appearance of the spaces.
· Set up and take down of any events and activities including workshops, birthday parties and room hires.
· Act as a steward or front of house in internal events.
· Cleaning of visitor areas, including the pathways, shop, picnic area, playground, event spaces & the toilets.
· To ensure exemplary hygiene standards across the site.
· To report visitor accessibility issues to the Visitor Services manager or caretaker.
· React to unexpected operational challenges in a calm, efficient and professional manner.
· Any other duties that may arise which are appropriate to the role.
Personal Specification
QUALIFICATIONS
· Educated to GCSE level in Mathematics & English Language. – ESSENTIAL
· Additional practical/academic qualifications or experience related to customer services, events or facilities – DESIRABLE
WORK RELATED EXPERIENCE
· Experience of working in a community farm – DESIRABLE
· Experience of working with adults and children with physical and/or learning disabilities.– DESIRABLE
· Cash handling experience – DESIRABLE
· Retail and/or events experience. – DESIRABLE
KNOWLEDGE & SKILLS
· Good numeracy, literacy and IT skills, with the ability to keep accurate records. – ESSENTIAL
· Knowledge of charity sector – DESIRABLE
· Use of a EPOS system. – DESIRABLE
· Volunteer supervision experience. – DESIRABLE
PERSONAL QUALITIES
· Excellent communication – ESSENTIAL
· A positive team player – ESSENTIAL
· Able to work weekends and over the Christmas period, flexible to the needs of the job. – ESSENTIAL
· Organised and efficient – ESSENTIAL
· Reliable, excellent time keeping. – ESSENTIAL
OTHER
· Consent to an enhanced DBS – ESSENTIAL
· Able to meet the physical requirements of the role: such as working outside. – ESSENTIAL
· Qualified First aider – DESIRABLE
Aramark UK is looking to recruit a Legal Counsel to join our team. This is an excellent opportunity for a...
Apply For This JobCompany Description Kensa Health specializes in healthcare analytics, remote patient monitoring, and virtual care services, offering innovative solutions to health...
Apply For This JobAbout Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become...
Apply For This JobCompany Description RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we...
Apply For This JobOur Physiotherapists are expected to provide the very highest standard of care to a self-pay and private medical insured patient...
Apply For This JobNational Account Manager UKI About Us SharkNinja is a global product design and technology company, with a diversified portfolio of...
Apply For This Job