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The Vacancy Please note that this role is being offered on a part-time, fixed term contract basis, working 18 hours per week from May 2026 – January 2027. About This Role Our Visitor Experience Welcome Hosts are the first and last impression of the Royal Academy and as such are seen as the embodiment of our values. The Front of House teams provide assistance and information at each step of our visitor’s journey, anticipating their every need.
We ensure the on-site visit is safe, welcoming, authentic and engaging. From meeting and
greeting, ticket and membership card scanning, building navigation and cloakroom support, all the way through to the experiences in our restaurants and cafes.
About You
To be considered for this role, you will be a dynamic, customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do.
You will have excellent customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, offer proactive assistance and clear information to all those visiting or working at the Academy.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA`s story.
The Company
The RA dates way back to 1768 when a group of artists and architects persuaded King George lll to help them to ‘establish a society for promoting the Art of Design’. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true.
Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.
The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.
The Benefits
Exhibitions
Reciprocal Agreements with galleries across the UK
Enhanced Pension
Generous employer contributions
Enhanced Holiday
25 days annual leave, plus bank holidays
Wellbeing
Access to a virtual GP Service and Mental Health First Aiders
Agile Working
The opportunity to work flexibly
RA Staff Council
Where your views are heard and listened to
Employee Clubs
Football, Staff Choir and more
