VIP Account Manager, Premium Experiences – Manchester United Full Time NEW

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 700+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

OVERVIEW – VIP ACCOUNT MANAGER, PREMIUM EXPERIENCES – Manchester United

Elevate has recently been named Manchester United’s first-ever Official Hospitality Partner, marking a significant milestone in our continued growth as a global leader in sports and entertainment consulting. This role will support initiatives connected to one of the world’s most iconic sports brands, providing a unique opportunity to help shape experiences for millions of passionate fans around the globe!

This position is dedicated to cultivating relationships within our premium experiences division, which provides some of the best VIP experiences on offer in the world of sport. In partnership with our client, Manchester United, this initiative offers a unique opportunity to redefine industry standards while driving attendance and maximising revenue. The role involves building strong relationships with clients and looking after them on matchdays, working with our partner to deliver the experiences.

The individual will be pivotal in cultivating sophisticated, long-term relationships with an assigned portfolio of key VIP accounts, focusing on maximising revenue through re-sell and strategic upselling.

Responsibilities

• Foster strong relationships with all VIP accounts through proactive outreach and on-site matchday engagement.
• Manage all VIP experience accounts, including pre-matchday communications and logistics.
• Address all VIP account inquiries and concerns with a commitment to 24-hour response times.
• Execute data-driven touchpoints in collaboration with Business Intelligence to ensure peak client satisfaction.
• Provide professional on-site presence at all home matches and relevant matchday activations.
• Manage the planning and operational delivery of premier VIP client events throughout the year.
• Maintain meticulous records within CRM to track relationship progression and ensure data integrity.
• Support the wider team with additional duties as required.
• Liaise with the club to ensure fulfilment of experiences and brief matchday hosts.
• Oversee matchday delivery of VIP experience, including liaising with club officials, catering, and guests, and post-match follow-up.
• Spearhead the execution of the re-sell and renewal strategy for assigned VIP accounts.
• Secure incremental revenue through strategic upselling and cross-selling to existing VIP accounts.

Qualifications

Prospective candidates must demonstrate the ability to perform essential duties with excellence. Reasonable accommodations will be provided to support individuals with disabilities in meeting these requirements.

• Education and Professional Experience
• Minimum of 2-3 years in sports/entertainment/hospitality industry experience
• Experience managing the end-to-end guest experience from communications pre-event, on day delivery and post event follow up
• Skills and Competencies
• Proactive, results-oriented mindset with a resilient, positive attitude.
• Exceptional communication skills and a dedication to premium customer service.
• Ability to navigate shifting priorities within a high-pressure, fast-paced environment.
• Creative problem-solving skills and the ability to manage complex tasks simultaneously.
• Superior organisational skills with sharp attention to detail.
• Strong collaborative spirit and a committed work ethic.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Flexibility to work varied hours, including evenings, weekends, and holidays.

Position And Benefits Details

• Salary: £40,000 – £45,000 plus bonus scheme (dependent on experience)
• Benefits: Including healthcare and pension scheme

WORKING CONDITIONS

• Environment: Office-based at Old Trafford, Manchester with event-day and matchday responsibilities
• Travel: Occasional travel may be required for events or conferences

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.