Veterinary Receptionist/Administrator Full Time

Location: Celyn Vet Group, Holywell

Contract: Part-time, Fixed-Term (12 months)

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Celyn Vet Group have three, well-established Veterinary practices based in Holywell, Prestatyn & Abergele. Our well-equipped practices include 2 vet consult rooms, a theatre and prep room, ultrasound, digital and dental x-ray, Idexx lab facilities, and multi-parameter monitoring equipment. You’ll be joining a skilled team of 1 Senior Vet Surgeon, 3 Vet Surgeons, 1 Head RVN, 4 RVNs, 1 ACA, and 5 Receptionists, all supported by our Practice Director.

How You’ll Make a Difference

We are seeking an organised, personable Receptionist/Administrator to join our team at Celyn Vet Group on a part-time, 12-month fixed term basis. You will be primarily based at our Holywell premises, but may be required to work at either of our other two branches in Prestatyn and Abergele during periods of annual leave.

The role is varied, primarily customer facing. This includes welcoming clients and their pets, scheduling appointments, taking payments, managing client records, maintaining the cleanliness of reception and consulting areas and lots more.

You will also play a vital role in supporting our clinical and client care teams from an administration point of view, by managing tasks such as insurance claims and debt control efficiently and compassionately.

General responsibilities include:

• Greet clients and their pets with a warm and friendly demeanour
• Schedule appointments and manage the clinic’s diary
• Answer phone calls and respond to client inquiries
• Collect payments and process invoices
• Maintain cleanliness and organisation of the reception area
• Assist with filing, data entry, and other administrative tasks as needed
• Process and submitting veterinary insurance claims and liaising with insurance companies, clients, and internal teams
• Ensure accuracy and compliance with insurer requirements
• Maintain organised and up-to-date claim records
• Provide clear, empathetic communication to clients throughout the claims process
• Support the management team with debt control processes

This is a part-time role working 20 hours per week. You will be working a full day on a Thursday working between our opening hours of 8am-7pm will be required on the reception desk along with rotational Saturday morning working (8am-midday)- currently on a 1 in 5 basis. Shift pattern for administrative support hours will be discussed at interview stage.

You Might Be a Great Fit If…

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• Confident communicating with clients and external organisations
• Comfortable managing workloads independently
• The ability to manage multiple tasks effectively in a busy environment
• Experience in insurance and debt administration and/or veterinary practice (preferred but not essential)
• Calm, professional, and empathetic in a client-facing environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate. Full UK Driving license is also essential to be able to travel across the 3 sites.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £13,260 per annum