Value Realization Manager – Supply Chain Risk Full Time NEW

This role sits at the intersection of customer success, supply chain analytics, and strategic consulting, focusing on delivering measurable business value to enterprise clients. You will act as a trusted advisor, helping global organizations understand and optimize their supply chain risk exposure using advanced data and AI-driven insights. By translating complex analytics into clear, actionable outcomes, you will directly influence customer performance, resilience, and decision-making. The position involves close collaboration with senior stakeholders, ensuring strong product adoption and long-term value realization. You will also play a key role in shaping customer strategies, identifying opportunities for expansion, and reinforcing the impact of data-driven supply chain transformation. This is a high-visibility role in a fast-moving, innovation-led environment where customer impact is at the core of everything.

Accountabilities

• Lead strategic engagement across enterprise accounts, driving onboarding, adoption, retention, and renewal outcomes
• Serve as the primary advisor on customer business outcomes, ensuring measurable value delivery through platform usage
• Build and maintain strong executive-level relationships with key stakeholders in assigned accounts
• Conduct in-depth supply chain analyses using platform data to address customer-specific risk and operational challenges
• Increase customer lifetime value by driving product adoption, usage expansion, satisfaction, and NPS improvement
• Collaborate closely with Sales, Account Management, and Implementation teams to ensure seamless customer journeys and alignment on success plans
• Gather customer insights and feedback to influence product development and roadmap priorities
• Develop customer advocacy through case studies, testimonials, and referenceable success stories
• Identify risks and opportunities within accounts and proactively drive mitigation or expansion strategies
• Contribute to internal best practices, frameworks, and mentorship within the Value Realization team
• Engage directly with customers through business reviews, onsite visits, and strategic workshops as needed

Requirements

• 5+ years of experience in management consulting, customer success, account management, or similar roles in B2B SaaS or supply chain-related industries
• Strong experience managing enterprise customers and navigating complex, multi-stakeholder relationships
• Solid background in supply chain analysis, strategic planning, and data-driven problem solving
• Excellent communication skills with the ability to engage and influence senior executives
• Strong collaboration skills across Sales, Product, Engineering, and Implementation teams
• Ability to translate business objectives into structured success plans with minimal supervision
• Hands-on mindset with willingness to engage directly with customers in the field when needed
• Bachelor’s degree in Business, Supply Chain Management, or a related field (MBA or advanced degree is a plus)
• Strong analytical mindset with a passion for solving complex, real-world supply chain challenges
• Comfortable working in fast-paced, evolving environments with shifting priorities

Benefits

• Competitive compensation package
• Flexible working arrangements, including remote options
• Opportunity to work with global enterprise customers across multiple industries
• Exposure to cutting-edge AI-driven supply chain risk intelligence platforms
• Career growth in a fast-scaling, innovation-focused organization
• High-impact role with direct influence on customer success and strategic outcomes
• Collaborative, international work environment
• Opportunities for travel and direct customer engagement

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.