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Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Unified Communications Engineer.In this role the Unified Communications Engineer will be responsible for supporting and implementing solutions based around communication, collaboration systems, predominantly Mitel, Session Border Controllers, Cloud Voice, Connect for Teams and Operator Connect.Key duties:Apply technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability, and to enable them to evolve their environments to support changing business requirements.Reporting to the Application Support Manager, the role is to be part of the Professional Services and B2B Operations engineering team and includes responsibility for providing implementation, support and design assistance for enterprise client projectsYou will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customersProvide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service deliveryYou will be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the enterprise marketYou will be implementing and supporting customers in their drive to adopt new technologies that enable a dynamic workforce through modern unified communications and technological solutionsCommunicate clearly to customers the service deliverables, delivery plan and ongoing progressThe ideal candidate for the role of Unified Communications Engineer will have:3-7 years’ experience in a similar roleExtensive product knowledge covering, Mitel, Ribbon and other industry standard solutions including SIP trunkingDemonstrated ability to effectively communicate by phone, in person or in writingExperience of Microsoft voice productsExperience of SIP messaging & protocolsShows initiative and acts independently to resolve problemsDemonstrated high levels of accuracy with excellent time management and organizational skillsExperience in customer relationship excellence with the confidence and presence to successfully discuss and advise customersDemonstrated ability to achieve successful outcomes in handling difficult situations and work with customers at all levelsA sound and solid understanding of telecommunications and application delivery methodologies.A clear understanding and experience of working with SIP and VoIP systemsA qualification in one or more of the following: SIP School Certified Associate (SSCA), Ribbon SBCE20 Edge Support & Implementation, Microsoft MS700 – Teams Administrator Associate, Microsoft AZ900 – Azure Fundamentals, Mitel Certified Associate – Communications (MiVoice Business), Mitel Certified Associate – Unified Communications and CollaborationAbility to inspire and engage others through clear, confident, and motivating communicationAn openness to learn, adapt, and take on new challenges or responsibilitiesMaintain composure and professionalism under pressure or when dealing with complex situationsAct with honesty, reliability, and transparency to foster trust among colleagues, partners, and customers
