Trainee Customer Service Representative Full Time

Trainee Customer Service Representative

Location: Barwell, UK

Position Type: Temp – 6 months contract, Immediate Start

Working Hours: Monday to Friday, 8:30 am to 5:00 pm (Flexibility can be discussed at interview)

Established in 2002, the Reflex Group is the largest privately owned print and packaging company in the UK, employing over 1,000 people worldwide. The company is recognised for its commitment to quality, efficiency, ethical practices, and low environmental impact, while remaining innovative and dynamic.

We are pleased to offer an opportunity for a Trainee Customer Service Representative to join our Reflex Label site in Barwell. This role is ideal for someone looking to start or develop a career in customer service within a supportive and fast-paced manufacturing environment. Full training will be provided.

Role Overview

As a Trainee Customer Service Representative, you will work closely with experienced team members to learn all aspects of customer service and order management. With guidance and structured training, you will develop the skills required to support customers effectively and contribute to the smooth running of the department.

Roles and Responsibilities

• Customer Communication:

Learn to act as a first point of contact for customers, responding to queries and supporting order processing via phone and email with supervision.

• Order Management:

Assist in prioritising and managing customer orders, ensuring accuracy and timely progression through the system.

• Complaint Handling:

Support the investigation and resolution of customer queries and complaints, such as delivery issues or order discrepancies, under guidance from senior team members.

• Data Entry & Reporting:

Complete daily data entry tasks and assist with weekly stock sheet updates to maintain accurate records.

• Collaboration:

Work closely with internal departments and Key Account Managers, learning how to meet customer expectations and business targets.

• Record Keeping:

Maintain accurate customer service records, logging communications, orders, and outcomes.

Skills & Attributes Required

• Strong Communication Skills:

Clear and professional verbal and written communication, with a willingness to learn.

• Organisation & Time Management:

Ability to manage multiple tasks and prioritise work in a busy environment.

• Problem-Solving Mindset:

A positive, calm, and solution-focused approach when handling customer issues.

• Team Player:

Eagerness to work collaboratively while gradually developing confidence to take ownership of tasks.

• IT Skills:

Basic IT literacy is essential; experience using Excel would be advantageous but is not essential as training will be provided.