Traffic Management Assistants – Part -time and Full time Full Time

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The Woolwich Ferry is a free vehicle and pedestrian ferry service across the River Thames in East London. The ferry service links Woolwich in the Royal Borough of Greenwich on the south bank, to North Woolwich in the borough of Newham on the north bank. It also links two ends of the inner London orbital road routes, the North and South Circulars. In excess of two million passengers use the ferry service each year.

Drawing on your traffic management and marshalling experience, you will oversee and ensure the safe, efficient coordination of passengers and vehicles across both the North and South terminals. (and across the roadways and access roads) to/from the vessels in both directions on each vessel docking when loading and unloading the Woolwich Ferries (WF)

Demonstrating the highest standards of Transport for London (TfL) and WF customer service in line with existing standards in other areas of TfL transport operations.

In addition, you will be fully compliant with legislative requirements and WF Safety Management System (SMS), policies, plans and standard operating procedures for the safe and efficient landside operations of the Woolwich Ferry service. Additionally, to ensure security or handover of the terminal areas at the start and end of the terminal operating shifts.

Key accountabilities

• Safe and efficient marshalling and direction of passengers and vehicles in the North and South terminal areas for loading onto and discharge from the vessels.
• Advise the ferry Captain/Mate of any predictable surge or overload on terminal capacity/capability situation and take positive steps to minimise such when it occurs.
• Assist with the opening/closure of the Flood Defence Gates at the terminals when required.
• Carry out daily cleaning and clearance duties within the terminal areas and access roads to/from the vessels.
• Carry out inspections of passengers and vehicles in the terminal areas or on the access roads when instructed to do so by the Duty Operations Manager. Report all suspicious items to the Duty Operations Manager as a pre-cursor to this event happening.
• Immediately report accidents/incidents/emergencies/vehicle breakdowns or abandonments to the Duty Operations Manager, or his/her appointed Assistants or Deputies, in the terminal areas or on the access roads.
• Act as the first point of contact with the General Public for complaints and comments and feed to Second Mates and if urgent to the Duty Operations Manager.
• Assist with the integration and operation of any new traffic control scheme at the terminals and on the access roads which may involve changes in control staff or systems of work in respect of marshalling or flow control.
• Ensure all terminal areas are closed off and opened up in accordance with the WF Security Plan.

• Competent with the safe and efficient loading and unloading operations of a passenger/vehicle ferry, including marshalling and control of landside terminals and access roads. Desired
• Good verbal skills for dealing with customer complaints on the job. Essential
• Ability to transfer to the post of Deckhand if required by the Second Mate or Duty Operations Manager or their Assistants or deputies. Desired
• Basic literacy and numeracy skills. Essential
• Able to use a computer and operate a body camera if provided. Essential
• Ability to maintain event logs. Essential
• Calm and level headed. Essential

Knowledge

• Good working knowledge of the WF SMS and landside terminals Policies, Plans and Standard Operating Procedures. Desired
• Good working knowledge of legislation governing use of landside terminals and their operational and security issues. Desired
• Familiarisation with the local area to give assistance or directions to motorists and foot passengers. Desired
• Awareness of site safety and Security issues and procedures. Desired
• Knowledge of operating service hours and current status, complaints process and key contacts.

Experience

• Safe and efficient systematic loading and unloading of passengers and vehicles to/from the vessels and within terminal areas. Desired
• Experience of lone working and being part of a team. Essential
• Ability to take appropriate action with hostile or aggressive customers or the General Public. Essential
• Experience of taking immediate action in the event of emergencies or unusual situations developing in the landside terminals and access roads. Essential
• Experience of Security protocols, policies, and the WF Security Plan to apply to abnormal situations at all times. Desired

This is a safety critical role; therefore, Occupational Health Clearance will be required.

In order to be appointed to a post, candidates must successfully pass a DBS, employment referencing, medical screening and a drug & alcohol test.

Please apply using your CV only.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV Word format preferred and do not include any photographs or images

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel