Trade Account Coordinator (B2B Customer Service) Full Time

LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence. We’re seeking a Trade Account Coordinator to join our Customer Service Team.

What You’ll Do

Account Ownership & Partnership

• Act as the primary operational contact for B2B customers
• Build strong, professional relationships with retailers and sales representatives
• Facilitate regular order book reviews with Sales team to align on delivery performance, risks, and commercial targets
• Proactively provide updates to customers on stock availability, deliveries, and order status
• Identify opportunities to support account growth through replenishment, availability insights and service excellence

Order Book & Delivery Management

• Take full ownership of order book management, ensuring accuracy and timely progression
• Monitor forward orders and ensure correct system entry and processing
• Track inbound orders via B2B platforms and other channels
• Identify discrepancies in purchase orders, pricing, or quantities and resolve efficiently
• Organise and monitor bookings to ensure stock is delivered on time and in full
• Work closely with Warehouse and Logistics teams to ensure packing, labelling and shipping requirements are met
• Manage back orders, proformas and account queries with accuracy and commercial awareness

Cross-Functional Collaboration

• Work closely with Finance to manage credit limits, resolve credit blocks and support cash flow targets
• Partner with internal stakeholders to resolve delivery discrepancies, shortages and faulty goods queries
• Support process improvement initiatives to optimise efficiency and enhance the B2B customer experience

Performance & Proactive Thinking

• Monitor order flow against agreed SLAs and company targets
• Anticipate risks to delivery timelines and escalate early with proposed solutions
• Maintain accurate customer master data
• Use data and reporting to inform decisions and support commercial objectives
• Continuously review account performance to ensure alignment with business goals

What You’ll Bring

• Proven experience managing B2B or wholesale accounts, ideally within a fast-paced commercial environment
• Strong order book management experience with a clear understanding of delivery and financial impact
• A proactive, solution-focused mindset with the confidence to challenge and influence where necessary
• Excellent stakeholder management skills, able to build trust across customers and internal teams
• High levels of organisation and ownership, with the ability to prioritise effectively
• Strong analytical capability and confidence working with Excel and order management systems
• A commercially aware approach to problem solving
• Clear, professional communication skills – written and verbal
• The ability to thrive in a fast-moving, growth-oriented business

Why Join LeMieux?

Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey.

We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community.

From financial security to time with your loved ones (on two legs or four), we continually invest in our employees.

We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities – including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.