Toll Collector Supervisor Full Time

📍 Location: Plymouth

💷 Pay Rate: £14.10 per hour

⏰ Hours: 48 hours per week

🕒 Shifts: Varying shifts and timings, including days, nights, and weekends

👥 Positions Available: 2., Grade: Site Based

🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

Purpose: As a Toll Collector Supervisor, you will play a key role in on-site operations, overseeing and supporting the work of each toll collector while managing the receipt and accurate recording of all cash, cheques, vouchers, and debit note transactions. You will ensure the integrity and validity of all transactions processed by every toll collector and maintain precise and compliant records. The role also includes responsibility for employee training, staff supervision, shift coordination, and ensuring each toll collector follows toll collection procedures and safe working practices.

For the this role we are looking for the following :

Eligibility & Compliance

• Must have the right to work in the UK.
• Ability to provide a five-year checkable employment history, including documentary evidence for any periods of unemployment, self-employment, or full- or part-time education.

Values & Conduct

• Ability to embody and uphold Securitas Core Values: Integrity, Vigilance, and Helpfulness.

Education & Knowledge

• Secondary school education or equivalent.
• Meets the statutory English language requirements for Public Sector Workers.
• Practical IT skills, including confidence using basic systems and technology.

Experience & Skills

• Proven ability to deliver excellent customer service.
• Clear verbal and written communication skills.
• Experience working in a fast-paced environment with regular customer interaction.
• Flexible approach to duties, with varying responsibilities and opportunities for overtime.

Desirable Requirements

• Supervisory or team-lead experience.
• At least 1 year of customer service experience.

Additional Information

• Daily customer engagement in a dynamic working environment.
• Opportunity for overtime.
• Free on-site parking available.

Responsibilities

Job Description

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Oversee all on-site staff, conducting regular welfare checks within toll booths.
• Verify that all cash floats are accurate at the start of each duty and promptly resolve any issues arising within the toll plaza.
• Manage staff rosters, sickness absences, and return-to-work meetings as required.
• Maintain effective communication with the Site Manager at all times.
• Act as the primary out-of-hours point of contact in the event of staff sickness or operational issues.
• Operate lane equipment and ancillary devices with precision and professionalism.
• Open and close toll booths using appropriate signage and manage traffic flow with the use of traffic cones.
• Classify vehicles and collect toll payments in accordance with the approved Toll Schedule.
• Maintain accurate cash records, prepare deposits, and ensure the secure transportation of cash containers.
• Respond to driver enquiries in a courteous and efficient manner, escalating complex issues when necessary.
• Uphold high standards of professionalism and adhere to dress code requirements at all times.
• Ensure full compliance with operational procedures and health and safety regulations.
• Communicate effectively with the Bridge Control Room and promptly follow all instructions received.
• Undertake violation procedures and report any unusual occurrences, incidents, or system failures.
• Maintain equipment and supplies within each booth and provide assistance during emergencies when required.
• Prepare clear and accurate reports and statements, interpreting information from various sources as necessary.
• Demonstrate an understanding of and commitment to the Securitas Core Values of Integrity, Vigilance, and Helpfulness, while proactively identifying risks in the workplace and prioritising safety in line with company policies, procedures, and training.
• These responsibilities provide a general overview of the role and are not an exhaustive list of duties.

Please note – The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Hold a valid SIA licence.
• Be flexible to work days, nights, weekends, and shift patterns as required.
• Have the legal right to work in the UK.
• Be able to provide a five-year checkable employment history, including supporting documentation for any periods of unemployment, self-employment, or full-time or part-time education.
• Demonstrate strong written and spoken English communication skills, meeting statutory English language requirements for Public Sector Workers.
• Be educated to secondary school level or equivalent.
• Possess practical IT skills relevant to the role.
• Demonstrate the ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness.
• Proven ability to deliver excellent customer service with clear and effective communication skills.
• Desirable
• Previous experience within a customer service environment.
• Emergency First Aid at Work certification.
• Prior experience within the service sector.

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.