Ticketing Manager Full Time

Position: Ticketing Manager

Job Type: Contract (ASAP – December 2026)

About Us:

The World Supercross Championship is a premier global motocross series established to bring supercross racing to an international audience. Launched in 2022, World Supercross has quickly become a major player in the sport, hosting thrilling races across the globe and featuring top talent in the 450cc and 250cc classes. With events in iconic cities like Vancouver, Perth, and Abu Dhabi, Gold Coast, Buenos Aires and Cape Town, World Supercross is expanding the reach of supercross globally, delivering high-octane entertainment to new markets.

World Supercross will offer an elevated experience for fans through unique race formats, broadcast innovations, and in-stadium attractions that elevate the overall motorsport and entertainment experience.  Join our dynamic team and be part of the revolution in global motorsport.

Job Overview:

The Ticketing Manager will be responsible for overseeing and optimizing all aspects of ticketing operations for the World Supercross Championships. This role involves working closely with internal teams, ticketing platforms, and event partners to maximize ticket sales, streamline processes, and enhance the overall customer experience. The ideal candidate will have deep expertise in ticketing systems, data analysis, and event management.

The core role is outlined below:

Ticketing management

• Primary contact for venue ticketing representatives and Ticketmaster. 
• Ensure smooth operation of the ticketing system, including inventory management, price adjustments, and promotional codes.
• Primary contact for ticket enquiries and FAQs received directly through SX Global consumer channels.
• Analyse the effectiveness of marketing campaigns on ticket sales, identifying key performance indicators (KPIs), sharing relevant trends / best practice across markets.
• Collaborate with the marketing team to refine campaigns based on data insights, audience engagement, and sales outcomes.
• Provide regular reports on the performance of marketing initiatives, highlighting successes and areas for improvement.
• Generate detailed reports on ticket sales, revenue, and customer demographics to help inform strategic decisions (weekly, to be provided Monday morning UK time).
• Weekly call with marketing team and agencies to provide run down of sales to date, impact of campaigns and help with ideation on how we amend campaign to drive sales. Data to include how we are targeting out of state visitors. 
• Work with host city agencies and any additional research agencies (and help source if necessary) we bring in to ensure all customer feedback questioning is aligned and can be benchmarked.
• Help deliver any reporting requirements needed by our host city on ticketing and delivery of contractual obligations. 

Event Delivery

• Produce detailed operational briefing documents that outline key aspects of event delivery
• Ensure event team are briefed and have access to the necessary information for a smooth handover and execution of event delivery.

Post Event

• Conduct comprehensive post-event analysis, focusing on ticket sales performance, customer feedback, and overall event success.
• Compile and present post-event reports, highlighting key metrics such as attendance, revenue, marketing effectiveness, and customer satisfaction.

Qualifications

Education: Bachelor’s degree in Business, Marketing, Event Management, or a related field.

Experience: Minimum of 3-5 years of experience in ticketing operations, preferably within the sports or entertainment industries.

Skills:

• Strong understanding of ticketing systems and platforms (e.g., Ticketmaster)
• Excellent analytical skills with the ability to interpret complex data and make strategic decisions.
• Experience with CRM systems and customer data management.
• Strong communication and negotiation skills.
• Proficiency in project management and the ability to manage multiple tasks simultaneously.
• Familiarity with legal and regulatory aspects of ticketing, including GDPR compliance.

Personal Attributes:

• Detail-oriented with strong organizational skills.
• Customer-focused with a commitment to providing excellent service.
• Innovative thinker with a proactive approach to problem-solving.
• Ability to work under pressure and meet tight deadlines.