Tenancy Support Officer Full Time

3 months contract with a local authority

Job Purpose

• The Tenancy Support Officer (New Builds) is responsible for providing targeted, short‑term and ongoing tenancy support to new and transferred tenants within newly built properties, particularly during the first 6–12 months of a tenancy.

Key Duties/Accountabilities

• Manage referrals and provide tailored tenancy support to a caseload of vulnerable tenants following tenancy sign‑up.
• Carry out assessments of need and develop individual support plans aimed at promoting independent living and tenancy sustainment.
• Work intensively with tenants requiring additional support to help them understand and comply with tenancy conditions.
• Provide advice and practical guidance on managing a home, neighbour relations and tenancy responsibilities.

Essential Experience Required

• Experience of working with social housing tenants, ideally within a local authority or housing association.
• Experience supporting vulnerable individuals or families with complex needs.
• Experience managing casework, carrying out assessments and developing support plans.

Essential Qualifications Required

• Working knowledge of housing legislation and support services.
• Understanding of welfare benefits and housing benefit systems.
• General understanding of safeguarding children, young people and vulnerable adults

Additional information to note

• Working Hours: 35 hours per week.
• Please note this role requires candidates to attend the office a minimum 2-3 days per week and requires a DBS.
• We work on bi-weekly schedule.

The role closes on 1st May 2026, apply ASAP.