Telephonist Full Time

The Group Property Department is responsible for the operation, control, maintenance, and oversight of all real estate and physical properties within Costain.

The role of the Telephonist is to efficiently and professionally route incoming telephone calls to the appropriate person or department within Costain. This involves answering and directing calls, taking messages, and providing information to callers as needed. Additionally, the Telephonist may assist with administrative tasks and Reception duties. Overall, the goal is to ensure a smooth and effective communication within Costain and with external parties.

Responsibilities

RESPONSIBILITIES

• Receive incoming calls from outside the company and answer them promptly and in a professional, friendly and polite manner
• Evaluate and identify the nature of the call, provide any requested information and direct the call via Microsoft Teams to the requested person or appropriate department.
• Keep records of calls and maintain directory of contacts
• Support the Site based Office Manager and Reception team as required

Essential

Knowledge, Skills, and Experience

• Proven experience as a Switchboard operator or telephonist
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• The ability to communicate effectively and professionally with colleagues, contractors and key stakeholders.
• Excellent communication and listening skills

About Us

Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.

We do share individual feedback following an interview .

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:

https://www.gov.uk/government/collections/disability-confident-campaign