Technology Support Analyst Full Time

Overview

Department: Business Solutions (IT)

Location: Park Royal, London

Hours: Full-time – Working a standard 7.5 hr day with shifts staggered between 7am and 7pm

Contract: Permanent

Infrastructure

• Windows virtual servers on a VMware infrastructure with HP SAN technology.
• Networking core is Cisco with WatchGuard Firewalls.
• End user computers are Windows HP desktops and laptops and some Macs.

The role calls for an experienced Technology Support Operative with an impressive track record in solving user connectivity, network, comms and hardware issues, demonstrating strong technical knowledge. Key to success is excellent communications with user community and service providers, understanding the requirements of both and affecting solutions that work, quickly. The candidate should have knowledge and experience of what good change control procedures looks like & a methodical & constructive approach to problem solving.

Responsibilities

The main function of the TSA is to provide first line support on Enotria’s systems and infrastructure; hardware, operating software, network infrastructure, comms, security, DR & BC.

Providing ongoing support & troubleshooting of existing company technology, including, but not limited to, operating software (windows & MAC), remote access, laptops, PC’s, comms links, system access, servers, printers and mobile phones.

• Support system users with documentation & procedure guidelines
• Set up & issue hardware & software for new users
• Organise replacements for broken/lost equipment
• Manage & administer user access levels/permissions
• VPN & MFA Management
• Active Directory management & maintenance
• Responsible for asset management (licences, warranties)
• Dispose of obsolete assets
• Assist Manager in managing support agreements
• Monitor and report on system performance
• Responsible for monitoring system jobs & job queues
• Manage and administer user access levels & permissions

Qualifications & Training

Essential

• Good Education to A level or equivalent
• A level or equivalent qualification in IT
• Minimum 3 years’ experience in 1st line IT support role in an end user department or experience in a similar service delivery role
• Advanced MS Windows OS/Office & MAC troubleshooting skills
• Networking knowledge for user connectivity troubleshooting and patching
• Experience of user set-up and configuration – Onboarding Joiners/Leavers Management
• Permissions management
• Experience of hardware (PC, Laptop, Tablet and Mac) set up (including printer setup and support)
• Experience of software install & configuration & printer set up
• Knowledge of exchange/Office 365 Administration
• Understanding of security/compliance issues
• Understanding of printers

Desirable

• Service Desk Management or similar tools
• MCP or other industry standard qualifications
• Experience of using ITIL incident management platform
• MS NAVision User setup
• 3 years’ experience in similar role
• Mimecast – email filtering solution

Skills & Abilities

• Must be able to work autonomously but also be a good team player
• Excellent interpersonal and strong communication skills – ability to engage at all levels
• High level of accuracy & attention to detail
• Initiative & ownership
• Strong prioritisation and organisational skills
• Pro-active approach
• Strategic thinker – the ability to anticipate problems
• Collaborative/cross functional worker
• Commitment to delivering a high standard of work

Who are we?

Founded in 1972 by Remo Nardone as an Italian specialist wine distributor, Enotria has grown to be one of the UK’s leading premium wine and spirits distributors. Complete ownership of our supply chain and unrivalled data insights into UK wine-buying behaviour ensure seamless customer service, full control over the customer journey and an ability to deliver targeted solutions tailored to each of Enotria’s customers.

Working with a diverse portfolio of over 300 exclusive wine producers and over 1,500 spirits producers, spanning unique family estates to iconic names, leading brands to market innovators, Enotria has established one of the most comprehensive and exclusive ranges of premium wines and spirits of any distributor in the UK.

Acquired by Majestic Wine Group in April 2025, Enotria continues to operate as a standalone business, serving all drinks industry channels by leveraging its premium on-trade, off-trade and DTC market expertise to build long-standing relationships. Enotria’s 10,000-strong client base includes independent retailers, fine dining, specialist bars, hotels, travel operators and prestigious events venues.