Technology Problem Manager Full Time NEW

Regulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careers

Requirements of the role

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile and cost-effective technology and data ecosystem that drives better decisions, transparency and operational efficiency.

Sitting within DTI, the Technology Resilience team safeguards the FCA’s digital assets, services and suppliers to ensure the organisation remains secure and compliant.

Role Responsibilities

• Manage end-to-end Problem Management activities, including problem identification, prioritisation, governance, and resolution coordination across IT services.
• Chair Root Cause Analysis (RCA), Initial Problem Reviews (IPRs), and regular service review forums for major and recurring P1/P2 incidents, driving continual service improvement and Problem Management maturity.
• Use ServiceNow to manage the full Problem Management lifecycle, including workflow management, reporting, dashboard creation, and action tracking.
• Embed preventive Problem Management practices, using AI‑driven intelligence, Predictive Analytics, and governance forums to reduce repeat issues and improve service reliability
• Collaborate with Service Operations, Product Groups, managed service providers, and third parties to ensure aligned delivery, SLA/KPI performance management, and effective Major Incident support when required.
• Produce high-quality MI, governance reporting, and senior stakeholder communications, translating technical issues into clear business-focused updates and recommendations.
• Play a central role in modernising the FCA’s technology resilience capability, gain experience with advanced tooling and shape improvements that benefit millions of UK consumers

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Location

London, Edinburgh, Leeds

Contract type

Full time, Permanent

Profession

Data, Digital

Working pattern

Flexible working, Hybrid

Closing Date

15/05/2026