Technical Support Engineer Full Time

Rise Executive Search & Recruitment Ltd is a reputable recruitment agency specializing in connecting talented professionals with leading organizations across various industries. With extensive experience in business-to-business (B2B) markets, the company has built a strong reputation for delivering tailored recruitment solutions in sectors including renewable energy, electrical control and automation, electronics, hydraulics, instrumentation, and industrial components. Committed to excellence, Rise Executive Search & Recruitment Ltd prides itself on understanding client needs and sourcing candidates who not only possess the technical expertise but also align with organizational culture and values. Their comprehensive approach ensures both clients and candidates achieve successful, long-term placements, fostering growth and innovation within their respective sectors.

About The Role

Our client is seeking a dedicated Internal Technical Sales Engineer with a focus on industrial electrical control and automation products. This role involves providing both sales and technical support to the company’s external customer base, ensuring that clients receive expert guidance on product selection, application, and integration. The successful candidate will develop and nurture customer relationships, identify sales opportunities, and promote a comprehensive range of electrical and automation products to maximize revenue. This position offers a dynamic environment where technical knowledge, customer service skills, and commercial awareness are essential. The role is ideal for individuals living in the North of the Tyne area, including North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, and Blyth, facilitating convenient commuting.

Qualifications

The ideal candidate will possess a solid foundation in electrical engineering principles, with relevant qualifications or demonstrable practical knowledge. While formal qualifications such as ONC/HNC in Electrical Engineering are advantageous, candidates with equivalent experience or proven product application expertise will also be considered. Essential qualifications include GCSE Maths and English (or equivalent). Proficiency in Microsoft Office Suite and data entry systems is required. A full, clean driving license is mandatory, enabling effective client visits and coordination. Candidates should have prior experience in sales or customer service environments, with an understanding of electrical distribution or related fields being highly beneficial. The role is open to internal sales engineers, technical support engineers, electrical engineers seeking a transition into a commercial setting, or graduate engineers with customer-facing experience seeking to develop their technical sales career.

Responsibilities

The core responsibilities of the Internal Technical Sales Engineer include responding promptly to technical inquiries from customers, providing expert advice on product applications, and offering suitable alternatives when necessary. The role requires a comprehensive understanding of the company’s product range, including control gear, switchgear, automation equipment, variable speed drives, PLCs, HMIs, instrumentation, sensors, cable management systems, and industrial data communication enclosures. The candidate will collaborate closely with Field Sales Engineers and other team members to achieve sales targets and support business growth. Generating accurate quotations, assessing competitive market conditions, and ensuring profitability are vital aspects of the role. Additionally, the engineer will participate in product training to stay updated on new offerings and technological advancements. Engaging in administrative tasks, maintaining detailed customer records, and contributing to team meetings and strategic planning are also part of the responsibilities.

Benefits

Joining this organization offers a competitive salary package that is negotiable based on experience and expertise. Employees will benefit from a comprehensive pension scheme, along with other benefits that support work-life balance and professional development. The company fosters a supportive work environment that encourages continuous learning and career progression. Opportunities for training, skill enhancement, and internal advancement are readily available. The role provides a chance to work within a dynamic sector, contributing to innovative projects and solutions in electrical control and automation. Additionally, staff benefits may include health insurance, paid holidays, and performance-based incentives, all designed to attract and retain top talent in the industry.

Equal Opportunity

Rise Executive Search & Recruitment Ltd is an equal opportunity employer. They are committed to fostering an inclusive environment where all employees and applicants are treated with respect and fairness, regardless of race, gender, age, disability, religion, or sexual orientation. The company values diversity and believes that a varied workforce enhances creativity, problem-solving, and overall organizational success. They encourage applications from all qualified individuals and provide equal employment opportunities throughout the recruitment process and employment lifecycle.