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Job Description Technical Support – Contract Our client is expanding our talented technical support team to provide expert assistance on advanced camera products—large-scale, military-capability cameras that protect and secure critical environments. If you thrive in a technical role that challenges your problem-solving skills and allows you to collaborate closely with engineers, this is your chance to make an impact while working in a dynamic, growth-oriented company.
What You’ll Do
- Provide second-line technical support to customers via phone, email, and live chat for flagship camera systems.
- Diagnose and troubleshoot issues related to software, firmware, and hardware—such as zooming problems or operational glitches—working collaboratively with engineering teams if necessary.
- Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service.
- Work in a flexible schedule within operational hours (7am-5pm) and participate in on-call rotational support for permanent staff (contractors exempt from on-call duties).
Required Skills
- At least 2 years of experience in technical support involving software and hardware troubleshooting.
- Strong critical thinking skills and a solid grasp of IT and networking fundamentals.
- Excellent communication skills to clearly convey technical solutions.
- Ability to manage support tickets within SLAs and effectively use CRM platforms (experience with Salesforce or similar CRM preferred but not required).
Nice To Have Skills
- Experience supporting CCTV systems or security cameras.
- Knowledge of camera hardware and firmware intricacies.
Other Requirements
- Comfortable working four or more days in-office each week.
- Must be detail-oriented, proactive, and collaborative in a fast-paced support environment.
Ready to bring your technical expertise to a growing team supporting innovative security solutions? Apply now to join a company that values your skills and offers a stimulating environment where your contributions truly matter!