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Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Job Description Summary
- You are the technical representative for all technical aspects within your organization.
- You are responsible for the technical know-how & expertise and you support and consult service engineers, sales representatives, and customers equally, together with your network of Local Technical Advisors.
- You provide high quality technical support for the sales organization, you consult customers on performance topics, upgrade possibilities, technical challenges, you coordinate upgrade activities, turbocharger modification programs and field tests.
- You conduct failure investigations, you settle commercial discussions with customers, you collect technical field feedback and suggest product improvements back to headquarter.
- You ensure high level technical know-how in the service stations of your area by conducting technical training and support for local staff.
- Reporting to UK CMD Manager and Global Technical Manager
Your Responsibilities
- Technically assists Service Sales organization with help, creating and conducting CIACs, participate in important customer events/meetings.
- Consult end customers and local representatives of engine builders on upgrade possibilities, system performance and new technical offerings.
- Understand customers’ needs and translate into suggestions for product improvements, give structured feedback to HQ.
- Conduct failure and warranty investigations of turbochargers, aligned with HQ guidelines and other Technical Manager practices.
- Autonomously lead standard failure investigations, including proposal for commercial warranty decisions. Timely release of investigation reports to customer.
- Support & coordinate ongoing upgrade projects, turbocharger modification programs and field tests.
- Full responsibility for management of selection/training/coaching of local technical advisors (LTAs).
- Support service engineers, service coordinators, operators & service sales in technical queries.
- Exchange experiences with other global Technical Managers regularly.
- Travel occasionally needed throughout the UK to customer offices and sites.
Your Background
- University degree in marine or mechanical engineering preferred or proven track record in similar role/industry
- 3 years practical working experience with turbochargers or reciprocating
- engine
- Experience with B2B customer contact
- English Speaker
- Good interpersonal communication skills
- Coaching / managing skills
- Proactiveness, willingness to excel
- Solid technical background is compulsory (e.g. application know-how engine Turbocharger)
- Customer orientation and ability to handle critical & challenging customer situations.
- Legally eligible to work in UK.
Your Benefits
- Annual bonus (target related)
- Private Health insurance
- Life insurance
- Other benefits in accordance with the company policy
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate
Job Family Group
Service