Team Manager, Customer Success Full Time

Shape the future of Search.  About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.  What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.  About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.  We’re looking for a Manager to lead our Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences. If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.How you’ll spend your time Lead and grow a team of CSMs–hiring, onboarding, and developing top talentCoach your team to successfully guide customers through key phases of the SEO lifecycle implementation, adoption, and ongoing supportOversee customer success programs Join key calls, review account strategies, and ensure customers achieve measurable outcomesMonitor and drive team performance Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retentionCollaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdgeBe a hands-on leader Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunitiesWe’re excited about you if you have 5+ years of experience in customer-facing roles, with at least 3+ years managing teamsA strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environmentA proven track record of developing talent and building high-performing, customer-obsessed teamsExperience managing complex customer programs or integrations across multiple business functionsExcellent communication and storytelling skills–you know how to tailor a message for executives, marketers, and technical teams alikeA curious, data-driven mindset and a passion for solving marketing problems through technologyBachelor’s degree requiredBenefitCompetitive salary and bonus Comprehensive benefits (including BUPA healthcare) Fully stocked kitchens Social events Opportunity to expand your experience and knowledge Smart and fun colleaguesWorking in a fast-paced environment where you can make a difference How we work BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.