Teaching, Learning and Student Experience Administrator (Information, Advice and Guidance) Full Time

Applications are invited for the post of Teaching Learning and Student Experience (TLSE) Administrator within the Information, Advice and Guidance team in the School of Engineering.

The post is a 12-month fixed-term contract, and this full-time role involves 35 hours per week.

Under the direction of the Student Service, Support and Development Officer, the post-holder will be required to respond to queries both face to face and electronically, working on the Student Support Hub, planning Welcome Week timetabling and events, summer internship administration, Student Experience and Society budget financial administration, event organisation, newsletters and bulletins, social media, Graduation receptions and prizes, Student Voice Committee administration, Academic Advisor data entry, Virtual Hub maintenance.

We are seeking to appoint an individual who can demonstrate their ability to supervise staff and ensure all tasks are undertaken efficiently. There is a requirement to be highly self-motivated with the capacity to work flexibly, both alone and as part of a team. You will also be required to work effectively with a wide range of colleagues and services across the University, including academic colleagues, and external stakeholders.

There is a requirement to have a proactive approach to managing your workload in this role, proven customer service skills and the ability to supervise and coordinate work activities. You will also need to possess the ability to clearly communicate information, advice and guidance and contribute to decision making, problem solving and resolving issues.

Anyone wishing to work in a busy and challenging environment and who has an ability to ensure high quality procedures are applied consistently whilst working under pressure to tight deadlines, is encouraged to apply.

This role offers a hybrid working option. However, please note that as a student-facing position, you will be required to work on campus for a minimum of 3 days per week, with the possibility of additional on-site days as dictated by business needs, flexibility is essential.

What You Will Get In Return

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries About The Vacancy, Shortlisting And Interviews

Name: Liyuan Zhong

Email: liyuan.zhong@manchester.ac.uk

General Enquiries

Email: People.recruitment@manchester.ac.uk

Technical Support

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.