Switchboard Operator Full Time

To provide an efficient and effective Switchboard service for patients, staff, and visitors.

Further details / informal visits contact

Name Joanne Sayers

Job title Cencom Manager

Email address [email protected]

Telephone number 0207 288 5001

To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.

Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.

Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To

record and report all faults following the correct procedure.

Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the

relevant Engineers.

Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.

Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.

Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.

Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.

To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.

Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.

Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To

record and report all faults following the correct procedure.

To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department.

To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios and

Security Two way system.

Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challenged as appropriate.

Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the

relevant Engineers.

Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.

To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps.

Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.

Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.

Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.

To accept calls for security assistance, dealing with or diverting on as appropriate.

To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.

To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g., Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist.

To familiarise yourself with the escalation process within the department.