Survey Administrator Full Time NEW

SURVEY ADMINISTRATOR

• KFH Chartered Surveyors • £Competitive, aligned to experience • Richmond, London

ROLE OVERVIEW

We are seeking a Survey Administrator to join our Survey and Professional Services team, playing a key role in the smooth and efficient operation of our Residential Survey department.

Based at our Richmond office, you will coordinate Surveyor diaries, manage communications with lenders and clients, and ensure inspections are scheduled accurately and professionally. Your work directly supports service delivery, revenue flow and client satisfaction.

This is a fast paced, high trust role suited to someone who is organised, proactive and confident managing multiple priorities.

ROLE EXPECTATIONS

This role requires strong organisational ability, clear communication and a professional approach to service standards.

You will be responsible for coordinating multiple Surveyor diaries, ensuring productive and fully optimised schedules while maintaining excellent service at all times.

You will:

• Manage and optimise Surveyor diaries to ensure efficient, fully booked days
• Handle inbound calls professionally, relaying messages in line with service standards
• Liaise confidently with panel managers, mortgage lenders, brokers and private clients
• Manage email communication promptly and accurately
• Provide proactive administrative support across the Survey team

You will act as the coordination point between Surveyors and clients, ensuring appointments run smoothly and communication remains clear and professional.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

• Surveyor diaries are consistently well structured and optimised
• Clients and lenders receive timely, accurate and professional responses
• Enquiries are handled efficiently and without unnecessary follow up
• You remain calm, organised and solutions focused under pressure
• The wider team trusts you to keep operations running effectively

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

• Scheduling and coordinating inspections across multiple Surveyors
• Managing booking changes and appointment confirmations
• Responding to calls and emails from lenders, brokers and clients
• Ensuring inspection days are fully optimised
• Supporting the wider team with administrative coordination
• Maintaining high service standards in a fast paced environment

This is an office based role at The Quadrant, Richmond, working closely with a collaborative and technically focused team.

WHO THIS ROLE IS FOR

This role suits someone who:

• Has previous administration experience
• Demonstrates strong written and verbal communication skills
• Is confident using Microsoft Excel, Word and Outlook
• Has excellent time management and organisational ability
• Works well within a close team and performs effectively under pressure
• Brings a positive, proactive and professional attitude

EXPERIENCE THAT HELPS

• Experience coordinating diaries in a professional services or property environment
• Previous experience dealing with lenders, brokers or panel managers
• Confidence handling high volumes of calls and email communication
• Experience working in a fast paced, target driven environment
• Familiarity with property, surveying or estate agency processes

WHAT WE OFFER

• Competitive base salary aligned to experience
• 25 days annual leave plus bank holidays
• Private medical insurance, life assurance and enhanced family leave provisions
• Fully funded professional development, and support for further qualifications where appropriate
• Pension scheme and employee assistance programme
• Employee referral scheme

ABOUT KFH CHARTERED SURVEYORS

We are an established firm of Residential Chartered Surveyors and Valuers, delivering high quality valuation and survey services across the London property market.

Founded in 1977 within the Kinleigh Group, part of Kinleigh Folkard & Hayward, we are now part of the wider Odevo group, a fast growing international property services organisation. This combination of heritage and scale gives our surveyors the benefit of a respected brand, strong technical foundations and the backing of a modern, growth focused group.

All of our work is undertaken in accordance with RICS regulations and the Valuers Registration Scheme, supported by ISO accreditation to ensure consistent quality and compliance.

As we continue to expand, we are investing in ambitious surveyors who want to develop their careers within a technically strong, well supported environment that offers structured CPD and genuine long term progression.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on organisation, communication and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.