Strategy & Operations – Department Owner Full Time

About LendableLendable is on a mission to build the world’s best technology to help people get credit and save money. We’re building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy liftingAbout The RoleWe’re looking for a Department Owner to join our Strategy & Operations team, responsible for driving efficiencies, scaling processes, and enhancing customer outcomes.You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one – redesigning processes from first-principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You’ll roll up your sleeves to deeply understand and improve day-to-day operations, while also leading and developing a team to support scalable growth.This is a high-impact, high-visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership. As you deliver impact within QA, you’ll have the opportunity to take on additional strategic projects across other departments.What You’ll Be DoingReview and evaluate current processes and ways of working, identifying areas for automationInterpret complex datasets to unlock insights that drive operational improvements and customer satisfactionOwn end-to-end delivery of key strategic and operational initiatives in close partnership with cross-functional stakeholdersMonitor and assess the success of implemented strategies and continuously identify areas for improvementEffectively manage a team within the Quality Assurance (QA) functionWhat We’re Looking ForA proven-track record of owning and leading complex projects, in a fast-paced environmentA highly lateral thinker with a willingness to challenge the status quoStrong hands-on analytics ability – comfortable pulling data yourself and using it to drive decisionsExcellent stakeholder management and communication – able to influence cross-functionally and up to senior leadershipExperience in people management and leading a team through changeA deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scaleThe Interview ProcessA quick remote call with one of the hiring team.A 15 minute cognitive assessment.A 45 minute remote case study with an Ops strategist.Follow-up interviews with the Director of Ops Oversight, the Chief Operating Officer, and a Product MD.Life at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.Check out our blog!