Store and Team Planning Assistant FTC Full Time

Key responsibilities

Scheduling & Staff Coordination

• Assist in building weekly staff rotas and schedules, ensuring they align with store traffic, staff wellbeing and business needs.
• Support managers with day‑to‑day adjustments, including sickness and absence cover.
• Help track sickness, absence and HR‑related store administration.
• Log overtime and pay adjustments accurately for the payroll team.
• Support the recording and validation of annual leave to help maintain appropriate holiday cover across the Maison.
• Close cooperation with the L&D department to support with the training schedule
• Ensure internal procedures are followed and assist in coordinating temporary staff with external agencies as required.

Store & Event Planning

• Help coordinate staff resource for in‑store events, including collaboration with security, cleaning, facilities and VM teams.
• Maintain and update a calendar of store activity (events, VM updates, training, visits) to support proactive planning.
• Stay aware of key internal and external visit dates to help ensure operations run smoothly.
• Assist with people planning for events taking place in the Maison and support the coordination of teams involved.

Data & Reporting Support

• Help collect and summarise operational data (footfall trends, seasonal patterns, event impacts) to support resource planning.
• Collaborate with Retail Operations, Retail Excellence and store management teams to ensure staffing reflects operational requirements.
• Support report preparation and simple analysis for the Senior Sales and Service Manager where needed including temporary works bookings and budgeting

Responsibilities are not limited to the above. All Hermès employees are expected to carry out their duties with the highest level of professionalism and adaptability.

About you

• Experience in an administrative, coordination or scheduling role (retail or hospitality experience advantageous) in luxury retail
• Confident using Microsoft Office especially Excel ; familiarity with BI tools or CEGID is a plus but not essential.
• Comfortable supporting rota creation or staff coordination.
• Experience supporting events or operational planning.
• Strong organisational skills and attention to detail.
• Able to manage shared calendars and anticipate conflicts.
• Good communication skills and ability to collaborate with multiple teams.
• Proactive, reliable and able to adapt to changing priorities.
• A positive, service‑focused approach with an interest in luxury retail

#LI-AL3A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.