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London Marylebone | Retail Team | Reports to the Marylebone Store LeaderWho is Allbirds?At Allbirds, we’re on a mission to prove that comfort, good design, and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.General The Stockroom Lead is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Lead, you’ll ensure exceptional in-store experiences through positive customer interactions as well as looking after the hub engine of the store, our stockroom. Your main focus will be to manage inventory, e-commerce order processing and other stock related duties. You will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations. You openly share your knowledge of products, your passion for the community and your efforts to protect the environment. You contribute to the success of the team through customer service, teamwork, merchandising, operations, events, and environmental activism.What does the job entail? Stock managementEccom order processingDeliveriesStock countsInventory shrinkage managementOverall inventory managementMonitor stock levels, fill shelves, and ensure all available product is visible on the floorWork the backroom to pull sendbacks, rearrange stock, and transfer product as neededRetail/customer engagementDelivering an exceptional customer experience and executing daily operations within the store.Provide all customers with a high-quality and personalized in-store experienceBe a product and fit expertOperate our point-of-sale systemClientele and drive loyalty member program to build relationships, support customer retention, and increase trafficMaintain store appearance, cleanliness, and organization, requesting maintenance from internal and external partners as neededComplete opening and closing procedures, including front and back of houseUphold proper visual merchandising standards on the retail floor and windowsEnsure compliance to policies and proceduresDelegate tasks to ambassadors to ensure productivity and that shift goals are metFulfill the Leader on Duty responsibilities, ensuring brand standards through the selling experience and timely completion of tasksGive timely feedback on the customer experience to impact the energy in the store and KPI resultsEnsure all team members understand the goals for their shift and support them in achieving themModel honest and effective communication when delivering and receiving feedbackPromote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessaryCoaches and encourages others to succeed by proactively offering expertise and assistance ExperienceHigh School Diploma or GED2+ years of experience in retail, direct customer sales and service, or hospitality, preferred1+ years of retail management experience preferredExcellent communication skills and good judgmentStrong organizational skills with the ability to multitask and prioritize tasksBasic understanding of retail math for handling transactions and calculating discountsFamiliarity with POS systems and the ability to learn new technical sales tools quicklyAbility and willingness to work flexible hours, including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidaysPassionate about providinga great customer experienceStrong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desiredAble to work approximately 40 hours per week, including a minimum of one weekend day Physical Requirements* Able to stand/walk for extended periods of time on the sales floorContinually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandisingAble to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean, dust, etc.Use of iPads, computers, POS devicesAble to safely lift boxes up to 30 poundsComfortable climbing laddersDepending on location, going up and down stairs Exceptions and creative solutions can be made to accommodate physical restrictions. What do we offer?The Allbirds pay rate for the role is: £27,000 – £30,000 per annumAllbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location/metropolitan area, skillset, and peer compensation.Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; group pension with matching; medical and dental benefits, and wellness & lifestyle benefits.Benefits Overview:When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to the specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.Health benefits include Medical andDentalplans for employees and eligible dependents.Financial benefits include: company equity for eligible roles, group pension when eligibility is met with employer matching contribution, Employee Stock Purchase Plan, company-paid life insurance, and income protection policy for full-time roles.Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.Support benefits through Workplace Options(free mental health benefit with coaching and therapy sessions), Employee Assistance Program, and more.Other Perks include: the company discount (50%) on most Allbirds products, reimbursement on eligible wellness expenses (full-time employees), and cellphone and more for certain eligible roles.Please apply with your resume. We’re excited to hear from you!DiversityAllbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification such as sex, race, color, creed, national origin, ancestry, religion, age, marital status, pregnancy (including childbirth, lactation and related medical conditions) genetic information (including characteristics and testing), military and veteran, disability (mental or physical), sexual orientation, gender identity, gender expression, or any other status protected under applicable local, state, or federal law. Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship, including, but not limited to: recruitment, hiring, training, advancement, and termination.Allbirds believes in doing the right thing and is committed to enhancing our diversity and demonstrating that commitment to our employees, customers, and community. The Company promotes diversity by developing policies, programs, and procedures that foster a work environment in which differences are respected and employees are treated fairly.
