Solution Director – Employment Services Full Time NEW

NHS Shared Business Services (NHS SBS) is a joint venture between Sopra Steria and the NHS, delivering critical business support and transformation services across. Our strategy is focused on transformation and growth—expanding existing platforms, developing new service propositions, and supporting the NHS to meet its most complex workforce and operational challenges.

As the Employment Services Solutions Director, you will play a pivotal leadership role in growing and evolving our Employment Services portfolio across the NHS with a particular focus on HR capability. You will need to have strong experience across building HR capability, leading change management initiatives, leveraging HR analytics to shape strategy, driving talent management, and delivering an exceptional employee experience.

You will work closely with Business Development Directors, Account Directors, and senior NHS stakeholders to shape, position, and sell innovative workforce and HR solutions. Acting as a subject-matter expert, you will lead the end-to-end solution cycle—from early engagement and discovery through to business case development and contracting—ensuring NHS SBS remains a trusted partner delivering measurable value and improved workforce outcomes.

We know that experienced professionals value balanced working too. That’s why we fully support flexible working, with 2/3 monthly collaboration meet-ups in our Southampton, London and Leeds offices and occasional travel to client sites. The rest of your time will be spent working remotely.

What you will be doing:

• Build and maintain trusted relationships with senior NHS stakeholders, including HR Directors, Workforce Leads, CFOs, Trust and ICS leaders.
• Drive profitable revenue growth through new business, upsell, and cross-sell opportunities across Employment Services and the wider NHS SBS portfolio.
• Lead the end-to-end solution lifecycle, including discovery, solution shaping, business case development, and benefits articulation.
• Identify gaps in the current Employment Services offering and develop new workforce and HR propositions aligned to NHS priorities and market demand.
• Co-create integrated, system-level workforce solutions with ICS partners, embedding Employment Services within multi-service offers.
• Work collaboratively across Sales, Consulting, Product, Service Delivery, Commercial, and Marketing teams to ensure joined-up solutions and messaging.
• Build internal capability by supporting colleagues to confidently articulate Employment Services propositions.
• Maintain strong insight into NHS workforce trends, policy drivers, and emerging HR models, using this to inform strategic pipeline growth.

What you will bring:

• Strong commercial acumen, including pipeline management, opportunity qualification, and value proposition development.
• Proven success in solutions leadership, sales, or business development within HR, workforce, consultancy, or professional services.
• A strong track record of driving revenue growth, including new business, upsell, and cross-sell activity.
• Experience engaging with senior NHS stakeholders (e.g. HRDs, Workforce Directors, CFOs, ICS leaders).
• Expertise in solution shaping, business case development, and value proposition design.
• Excellent communication and influencing skills, with the ability to translate complex workforce challenges into compelling, client-focused solutions.
• Experience operating in complex, multi-stakeholder environments, ideally within or alongside the NHS.
• Knowledge of NHS workforce challenges, shared services, HR service models, and digital or data-enabled workforce solutions.
• Experience in consulting, workforce transformation, analytics, or digital HR services is highly desirable.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Nationwide but visits to our Southampton, London and Sheffield will be required

Security Clearance Level: DBS

Internal Recruiter: Rachel

Salary: Circa £80,000 per annum (depending upon experience and development needs)

Benefits: Sales incentive performance bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund

We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.