Service Support Assistant Full Time NEW

Job Title: Service Support Assistant Function: Customer EngagementLocation: Hybrid – within one of our offices Contract type: Fixed Term Contract – 6 MonthsSalary: £28,489 Closing Date: 29 April 2026 NHS Supply Chain currently has an opportunity for a Service Support Assistant to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.This role is ideal for someone looking to broaden their experience within the Customer Engagement Function, contributing to meaningful work for our customers while supporting the Customer Directorate in delivering high‑quality services across the organisation.As a Service Support Assistant, you’ll be instrumental in supporting the operational and administrative functions of the Customer Directorate, working closely with colleagues to ensure effective coordination, communication, and customer-focused outcomes.We are seeking a Service Support Assistant who will be responsible for: Providing high-quality administrative support across Customer Engagement Teams.Managing communications such as our field alerts, pulse posts, trust impact statements, and Integrated Care Systems Account Manager informs.Processing sample requests.Assisting with data entry, reporting, and record-keeping to ensure accuracy and complianceSupporting project coordination and tracking progress against key milestonesLiaising with internal and external stakeholders to maintain smooth service operationsResponding to queries and escalating issues where appropriateContributing to continuous improvement initiatives and service enhancementsSupporting with the onboarding of new staff into the Customer Engagement functionWhat skills will help you thrive in this role?Is proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Has excellent verbal and written communication skillsDemonstrates strong organisational and time management abilitiesCan work independently and manage multiple tasks effectivelyHas a proactive, problem-solving mindsetThrives in a fast-paced, collaborative environmentWhat can we offer you?We Want To Reward You For Your Passion, Enthusiasm, And Hard Work So We Offer Much More Than a Competitive SalaryHybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and colleague recognition awards. 27 days holiday plus bank holidaysWe are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance ProgrammeGenerous pension scheme (with us contributing 12% when you contribute 6%)Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.2 days of paid volunteering leave allowing you to give back to your community. Access to many discounts from the Blue Light Card to NHS Discounts.NHS Supply Chain, who are we?Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at careers@supplychain.nhs.ukOur Inclusive Commitment At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.