Log In
Sign Up
Job Summary
Seeking a Junior Consultant with 1 to 3 years of experience to provide efficient Service Desk support and ensure timely resolution of IT service requests and incidents
Job Description
- Deliver high-quality Service Desk support to promptly address user issues and service requests Manage IT service requests and incidents using standard tools and processes
- Collaborate with cross-functional teams to improve IT service management and implement best practices
- Continuously update technical knowledge related to Service Desk operations and emerging technologies
- Ensure adherence to ITIL frameworks and maintain service level agreements SLAs
- Participate in knowledge sharing documentation and process improvement initiatives to support team performance
Roles and Responsibilities
- Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction
- Monitor and maintain IT service operations to prevent service disruptions
- Communicate effectively with users to provide updates and guidance on issue resolution
- Escalate unresolved problems to higher levels of support when necessary
- Participate in shift rotations and on-call support to ensure 24by7 service availability
- Provide advice on online security and best practices to end users
- Maintain accurate records of all Service Desk activities in compliance with ITIL processes
- Support continuous improvement within the Service Desk team by contributing to process enhancement and knowledge sharing
Skills
Mandatory Skills : Servicedesk with VIP
