Service Desk with VIP Full Time

Job Summary

Seeking a Junior Consultant with 1 to 3 years of experience to provide efficient Service Desk support and ensure timely resolution of IT service requests and incidents

Job Description

• Deliver high-quality Service Desk support to promptly address user issues and service requests Manage IT service requests and incidents using standard tools and processes
• Collaborate with cross-functional teams to improve IT service management and implement best practices
• Continuously update technical knowledge related to Service Desk operations and emerging technologies
• Ensure adherence to ITIL frameworks and maintain service level agreements SLAs
• Participate in knowledge sharing documentation and process improvement initiatives to support team performance

Roles and Responsibilities

• Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction
• Monitor and maintain IT service operations to prevent service disruptions
• Communicate effectively with users to provide updates and guidance on issue resolution
• Escalate unresolved problems to higher levels of support when necessary
• Participate in shift rotations and on-call support to ensure 24by7 service availability
• Provide advice on online security and best practices to end users
• Maintain accurate records of all Service Desk activities in compliance with ITIL processes
• Support continuous improvement within the Service Desk team by contributing to process enhancement and knowledge sharing

Skills

Mandatory Skills : Servicedesk with VIP