Service Desk Triage Full Time

We have an exciting opportunity for someone who wants to kick start their career in a customer facing IT support role.

We’re looking for someone who thrives in a fast-paced MSP environment and enjoys delivering excellent customer service.

What does this role involve?

The purpose of this role is essential to Datcom’s high-quality operations and customer service. This is an office-based role supporting the service desk and wider team triaging queries logged by Datcom’s clients.

Teamwork

You will play an important role within our Service Desk team, working closely with engineers and to keep support operations running smoothly.

Client experience

You will provide first-class client support on our busy IT triage desk, acting as the first point of contact for incoming issues, prioritising tickets effectively, and working closely with the wider Service Desk team to ensure a smooth and responsive support experience.

Skills and experience

We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities.

To be successful you will:

• Triage of incoming phone calls.
• Triage of queries submitted digitally
• Action on quick tickets and identifying repeat issues
• Use the knowledge base system to ensure KBs about the role are kept up to date and communicated with the wider team

What we are looking for

• Clear, confident and polite telephone manner.
• Exceptional customer service skills.
• Excellent spelling & grammar.
• Exemplary interpersonal skills.
• First-rate work ethic.
• Excellent organisational skills – Manage and prioritise own workload.
• Ability to work and communicate effectively in a busy close-knit team.
• Experience with Microsoft Office package.
• Experience with Windows desktop.

Join Datcom

From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Datcom we’re committed to helping our people maintain a healthy and balanced lifestyle.

We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal.

Our values of trust, partnership, and inclusivity are at the forefront of everything we do.