Service Desk Co-ordinator (x2) Full Time NEW

Job Summary

We’re seeking two organised and customer‑focused Service Desk Co‑ordinators to support our Service team and help deliver exceptional customer service. Acting as a central point of contact for both internal and external customers, you’ll play a key role in managing service requests, co‑ordinating engineers and maintaining accurate service records. Reporting to the Customer Services Manager, this role is ideal for someone who thrives in a fast‑paced helpdesk environment and can balance competing priorities while maintaining a high standard of accuracy and professionalism.

Both positions can be based at our Newbie Head Office, or remotely.

Pattern: Mon-Thurs 8am-4:30pm, Fri 8am-1pm.

Hours: full-time, 37 hours per week

Responsibilities

• Taking and liaising customers service requests via current software package
• Ensure all data in the Customer Relationship Management system (CRM) are up to date and accurate
• Manage Service Inspection (SI) contracts from estimate, planning and scheduling of new and current business
• Booking in work for service engineers ensuring their time is fully utilised and in line with any customer service level agreements
• Planning, co-ordinating and allocating resources to ensure all SI service contract visits are undertaken as per the agreed contract schedule in liaison with the client.
• Liasing with internal and external customers
• Ensure all invoicing is completed in a timely manner
• Checking job reports to ensure any further identified or required work is actioned or passed to the relevant internal contract for quotation or follow up.
• Liasing with service engineers, and internal customers to align job records
• General administration duties, which include but are not limited to, arranging car hire, booking accommodation, submitting expenses, consolidating overtime and timesheets.

Skills

• This key position requires the ability to work under pressure whilst retaining and ability to stay focussed and able to prioritise workload.
• A high level of organisational skills will be required
• Ability to deal with challenging customer service situations, and a high level of assertiveness
• Good understanding of geographical locations, and associated travel time.
• Familiar with IT systems, such as Microsoft Office.
• Excellent communication skills
• Ability to prioritise workload.
• Accurate attention to detail.

Pay: £28,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: Remote