Service Contract Support Full Time NEW

Job Title: Service Contract Support

Location: Rochester, Kent

Hours: 8.30am – 5pm, Monday – Friday

Company:

The Generator Company is a global leader in supplying, installing, and servicing industrial generators, recognised for its excellence in design, innovation, and quality service. With a diverse and loyal customer base that ranges from financial institutions to hospitals and utility providers, the company delivers cutting-edge solutions tailored to clients’ needs.

In this role you will be supporting the Service Contract Managers with the administration involved in working on long term contracts for the servicing, repair, maintenance and overhaul of Diesel Generators. Clients include Data Centres, Banks, Prisons, Facilities Companies, Supermarkets, Hospitals and Utility companies etc.

The role will involve (but is not limited to):

• Assisting in preparing and submitting appropriate risk assessments and method statements.
• Uploading documentation to client portals
• Applying for customer site access permits.
• Ordering parts and confirming parts on internal system Datascriber
• Raising purchase orders
• Dealing with client enquiries
• Producing retrospective quotes for call outs
• Chasing client purchase orders
• Signing off engineers timesheets
• Managing client portals and uploading reports where necessary

Requirements:

• Experience using Microsoft Office
• At least 3 years of experience in a support or administrator position
• Knowledge of engineering/generator industry would be desirable but not essential