Service Concierge Full Time

Our Service Concierge are an integral part of the day-to-day flow of business in the Service Department.

The Service Concierge is responsible for organizing the lot and transportation of vehicles and general yard duties. They provide excellent customer service while interacting with customers in the Service drive-thru.

This dealership is looking for a motivated and determined individual to assist the service team!

Mercedes Benz-Brampton is a proud member of The Humberview Group – one of Ontario’s leading automotive dealer groups and winner of Canada’s Best Managed Companies program for 2024 and 2025. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

Pay: $45,000 a year.

Please note that this is a full-time permanent role.

Why Join HG

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada’s Best Managed Companies in 2024 and 2025.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties

• Greets all customers entering the service area with a friendly, upbeat attitude.
• Assist customers with their questions, and directs them to the appropriate person or location.
• Controls service traffic flow and parking.
• Pick up customer vehicles for service and return vehicles to customers after service appointments.
• Determines if customers coming into service have an appointment.
• Records customer’s information such as name, VIN, tag number, mileage, and existing vehicle damage.
• Assists lot attendant with duties at the service counter and in the service drive.
• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Maintains a professional appearance.
• Performs customer follow-up on repair orders.
• Other duties as required by the Service Manager.

What We Look For

• A great attitude!
• Valid (G) Driver’s License.
• Clean driving record.
• Able to drive both manual and automatic transmission.
• Previous customer service experience is an asset.
• Keen attention to detail.
• An organized and motivated individual who can work independently and as a team player.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.