Service Centre Team Supervisor (Gateway) Full Time NEW

• Do you love coaching people to deliver excellent customer service?
• Are you passionate about creating a customer first and positive culture?
• Are you a team player and enjoy working in a fast-paced environment?

If the answer is yes, we would like you to join us at Southampton City Council as a Team Supervisor in our Gateway office. The Team Supervisor will support the Gateway Manager to engage and inspire their team to deliver the best customer service to our internal and external customers.

You will serve our customers face to face and support the Gateway Manager in supporting the team to deliver excellent customer service. You will achieve this through role modelling how you serve your customers, identifying areas to improve, sharing best practices and creating a digital first culture.

Getting the detail right is crucial to our success and you will ensure your team are clear, capable and motivated to communicate well and take ownership to deliver excellent customer service.

You will contribute to the overall team performance through training and coaching to ensure we are delivering a quality service and facilitate open communication channels.

You will be a team player and role model your excellent customer service skills. Showing people that we listen to our customers, show empathy and genuinely care about helping people.

The role involves deputising for the Gateway Manager in their absence, taking ownership of customer complaints as well as supporting with line management responsibilities where required. You will also take ownership of work to ensure we are delivering quality work within timescale.

You will be based in our Gateway office in the Civic Centre.

As a crucial part of the team we will train, coach and support you to be the best you can be and there are many opportunities to develop your career with Southampton City Council.

When applying for the role, please refer to the job description and take your time to answer the questions outlined in the application form as this information will be used to shortlist successful candidates.

Role Criteria

• Experience of face to face customer service
• Experience of line management would be beneficial
• Strong customer focus when reviewing processes to improve efficiency and create clear customer journeys
• Ability to balance workload and schedules with multiple priorities
• Quick learner and competent with IT systems

What We Can Offer You

Salary: The salary band for this role is £32,061 – £36,362. The starting salary is £32,061 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

Contact Details For Informal Discussion

For further information on our benefits package please visit:

For further information and details regarding the position, please contact Lynn Phillips at

Email

Recruitment contact details:

Tel: 023 8083 4033

For More Information About SCC Please Visit

Follow us on social media for regular updates on our featured jobs and latest news.