Senior Team Administrator Full Time

The successful candidate will provide high‑quality administrative support to clinicians and support staff, helping to ensure the smooth and effective running of the service and contributing to the delivery of excellent patient care.

This is a full‑time role, working Monday to Friday, 09:00–17:00, with one day per week working from home. On‑site attendance is required for induction, training, and ad hoc meetings, as directed by the Business Manager.

Applicants must clearly demonstrate in their application how they meet each of the essential criteria outlined in the person specification.

Please note: this post may close earlier than the advertised closing date if a high volume of applications is received.

• Provide proactive and comprehensive administrative support to a multidisciplinary team within a busy service.
• Act as the first point of contact for telephone, email, and face‑to‑face enquiries from service users, carers, GPs, and professionals, delivering a high standard of customer service in line with Trust values.
• Process referrals and clinical correspondence using the electronic Patient Journey System (ePJS); knowledge of ePJS and performance/activity targets is desirable.
• Support reception duties twice weekly and as required by the Business Manager.
• Assist with monthly health and safety checks and follow up on actions.
• Manage stock ordering and procurement of goods and services up to £500, including raising purchase orders and liaising with suppliers.
• Provide flexible administrative cover across the service as directed.

Person Requirements

• Excellent organisational, communication, and time‑management skills with strong attention to detail.
• Confident IT skills, including Microsoft Word and Excel, and experience working in a busy office environment.
• Able to work independently and as part of a team, managing competing priorities under pressure.
• Enthusiastic, motivated, and committed to delivering a high‑quality service and making a positive difference.

The Primary Care Community Mental Health Teams (PCMHTs) provide assessments and short-term interventions for individuals with mental health needs. Our teams include nurses, doctors, psychologists, psychotherapists, occupational therapists, and specialist support workers offering employment advice, benefits support, and social inclusion services.

We work closely with acute and crisis services, as well as primary care providers, to ensure that service users receive the right care at the right time. Southwark is served by two PCMHTs aligned with local Primary Care Networks.

You will be joining a supportive and collaborative team committed to delivering high-quality, person-centred care. Regular supervision and development opportunities are provided to support your growth in the role.

For further details / informal visits contact: Name: Halima Hussain Job title: Business Manager Email address: Halima.Hussain@slam.nhs.uk Telephone number: 07759718840

Wednesdays are my non-working day.