Senior Support Services Manager Full Time NEW

Location: London

Salary: £59,268 to £69,727 + 20% flex fund

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.

To support the Rail Systems Alliance (RSA) leadership team by taking responsibility for the business management infrastructure and delivering defined projects as required, in order to enable effective day to day operations of the RSA.

These support services include the development and management of the Alliance Business Plan, Governance Plan, Management Plan and the Collaboration development and support plan.

About The Role

• Manage the delivery of the relevant aspects of the Alliance agreement and associated processes, remedial action, forecasting and planning in order that the Alliance can achieve its objectives and those of HS2.
• Coordinate and support the design, development and delivery of the operating model for the Rail Systems Alliance, including applicable management systems.
• Own and lead the development, implementation and management of the business processes, systems, and structures of the Alliance.
• Develop, implement and report on the Alliance Business Plan to deliver the objectives of the Alliance in compliance with the Alliance Agreement.
• Support the development and management of the “best for role” processes for selection of Alliance roles.
• Support the monitoring of performance, leading projects where applicable to improve performance.
• Lead specific projects on behalf of the Alliance to improve efficiency and effectiveness of the Alliance.
• Lead, develop and implement the Alliance management plan.
• Coordinate and support the development and delivery of the Alliance Delivery Team governance plan.
• Manage the procurement and contract management of any additional procurement activities to support the delivery of the Alliance.
• Coordinate and support for the development and delivery of the Alliance mobilisation plan.
• Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.

Skills

About You

• Project Management – the ability to develop, plan and integrate projects to optimise target costs, dependencies, risk management and project benefits.
• Developing and managing business plans, processes and budgets in a large multifunctional corporate environment.
• Communication – Interpersonal skills in communicating verbally and in writing, with ability to take multiple pieces of potentially complex information and present this clearly in written materials.
• Problem Solving – the ability to identify problems and review related information to manage the development and evaluation of options and implementation of solutions, including the ability to manage and plan multiple workstreams and consider the competing demands of stakeholders, cost, time and quality.
• Decision Making – the ability to identify, manage, gather and synthesise the necessary information and facilitate the identification of options and the application of judgement based on logic and reason analysis. The ability to analyse inputs, assess data to assist in the development of strategies and document supporting rationales.
• Influencing & Negotiating – the ability to influence and negotiate with internal functions and external supply chain partners and reconcile functional requirements with delivery demands.
• Developing & Maintaining Relationships – Ability to establish and maintain relationships with internal and external stakeholders to resolve emergent risk situations.
• The ability to effectively lead and manage a team to deliver team accountabilities and required projects.

Knowledge

• Knowledge of business processes, and how to effectively operate within HS2 processes and governance.
• Knowledge of major projects or programmes (policy, development and/or delivery).
• Understanding of project and programme management techniques and processes.
• Awareness of the technical elements of the relevant scope of work within the overall HS2 programme, including interdependencies.
• Management of complex interfaces with multiple parties, preferably within the context of a major infrastructure project.
• Awareness of the nature of the relevant contract / agreement structures and the design and application of appropriate performance systems.

Type Of Experience

• Experience of project lifecycles, including planning, procuring, developing and implementing project activities.
• Experience of successfully influencing stakeholders in situations of high ambiguity.
• Experience of leading, managing people and working across functions and disciplines to deliver complex objectives.
• Experience of working in an environment with a high degree of scrutiny.
• Experience of matrix management of teams, and line management of others.
• Experience of tracking business performance against KPI’s and providing the results or reports to senior stakeholders in a way they can interpret.
• Experience of developing or managing business processes.
• Experience of business processes and how to effectively operate within large complex corporate environments.
• Experience of effective governance frameworks and dimensions, preferably in a government or corporate organisation.

We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Watch this video on how we remove bias in the recruitment process: Removing bias in the recruitment process – YouTube

Any applications received after the closing date will not be considered.

About Us

High Speed 2 (HS2 Ltd) will be the UK’s new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain’s major population centres, boost the economy and create thousands of jobs.

HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff – living our values of Safety, Respect, Integrity and Leadership.

In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.

HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others’ health and safety by taking personal responsibility for working to our ‘Safe at Heart’ programme principles and following safe working procedures at all times.

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.