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About HomeprotectCover for Almost every HomeWe founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. Since 2002, we’ve been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we’re just getting started.If you’re someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.What It’s Like To Work HereOur customers come from all walks of life and so do our people. We’re a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions – all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.We work at pace, but we trust our people to work in a way that brings out their best. You’ll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.We’ve been recognised as a Great Place to Work UK for seven consecutive years – most recently ranked 29th nationally, jumping 71 places in a single year.Key ResponsibilitiesOwn our internal file audit process, making necessary adjustments to drive good claims outcomes and ensure alignment with regulatory expectations.Undertake detailed root cause analysis (RCA) against completed file audits and provide insight to key stakeholders.Collaborate with customer facing operations to ensure necessary remediation actions are completed, share file audit outcomes and RCA insight.Oversee the execution of our file audit process and monitor adherence to the framework.Identify trends, process issues and training needs and work with the relevant stakeholders to address.Support the creation of training & coaching material and its subsequent delivery.Complete a selection of audits at the appropriate line of defense.Support with the execution of internal & external audits when required.Contribute to continuous improvement activities, representing Technical Quality interests as appropriate.Line management responsibility of the Technical Quality team.Establish clear performance expectations, objectives and goals for direct reports.Regularly monitor team KPI’s and share performance insight with the relevant stakeholders.Regularly monitor individual performance, providing consistent feedback, recognition, and constructive evaluations.Undertake monthly one-to-one meetings and quarterly reviews with direct reports.KNOWLEDGE, SKILLS & EXPERIENCEWe would love to hear from people with the following skills and experience for this role:Proven experience in the property claims industry, auditing or quality assurance.Experience in people management, KPI’s and performance managementExperience in analysing data and providing insight to stakeholders at all levelsIn-depth knowledge of good practice within the property claims industryIn-depth knowledge of regulatory frameworksExcellent analytical skills with a data-driven mindsetExcellent communicator with the ability to influence and engage stakeholders at all levelsDetail orientated with strong problem-solving skillsContinuous improvement mindsetAble to form opinions and make decisions objectively, free for personal biasesCustomer centric, focused on delivering good customer outcomesAble to work autonomously, as part of a team and independentlyBENEFITSWe want you to feel rewarded, supported and set up to thrive throughout your career with us.Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they’ll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You’ll also receive a significant discount on Homeprotect home insurance – with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.Time Off: 25 days’ annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.Genuine Flexible Working We trust our people to work in a way that best suits them – with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You’ll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK’s largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.UNIQUE AS STANDARDWe’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference – everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don’t let that stop you from applying.We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.Your data will be maintained in line with our recruitment data privacy policy.Regulatory ResponsibilitiesAs an FCA regulated insurer, doing the right thing isn’t a compliance requirement – it’s simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.You’ll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.
