Senior Operations Coordinator Full Time

Heatherlea is a UK-based wildlife tour operator, offering guided wildlife and birdwatching holidays in Scotland and worldwide. We are an employee-owned company based at The Mountview Hotel in Nethy Bridge, with a team of people who combine practical travel expertise with a strong interest in wildlife, particularly birdwatching.

We are looking for an Senior Operations Coordinator to support the planning and delivery of our tours in the UK and overseas. This role focuses on the day-to-day coordination of our overseas tours, from initial booking through to completion. It would suit someone who is organised, comfortable managing details, and able to respond effectively to unexpected changes.

You’ll be at the heart of our operations, ensuring every tour runs seamlessly — from the moment a guest books to the moment they return home. This role suits someone who thrives on detail, enjoys problem‑solving, and has a genuine interest in travel and wildlife. This is a rewarding full time position with the opportunity for progression for the right candidate.

Key Responsibilities

You will be involved in all aspects of holiday organisation and administration, including;

• Oversee day‑to‑day tour operations, ensuring all logistics are accurate and timely
• Manage bookings, documentation, and customer information through CRM systems
• Liaise with airlines, ground agents, external hotels, guides, and other suppliers in the UK and overseas
• Ensure all travel requirements, visas, permits, and entry regulations are correctly communicated and processed
• Support tour leaders and customers with pre‑departure information
• Maintain accurate records, schedules, and operational documents
• Contribute to continuous improvement of operational processes
• Involvement in web page updates, and social media content

Essential Skills, Competencies and Experience

• Excellent IT skills and confident using CRM systems and digital workflows, such as Salesforce.
• Well‑developed administration and organisational skills
• Excellent literacy and numeracy
• Strong proficiency in Microsoft Word and Excel
• Solid understanding of international travel requirements and documentation
• Exceptional attention to detail — accuracy is absolutely key!
• Strong communication and organisational skills and confident in discussing with clients their requirements and needs.
• Ability to work independently and manage multiple tasks at once.
• Good knowledge of social media and how it can be utilised to grow the company client base.
• Minimum of 1 years experience in a similar role. Consideration will also be given to candidates who work in other industries but can clearly demonstrate transferable skills
• Interest in wildlife, conservation, or birdwatching

What We Offer

• 35 hour working week
• 33 days holiday
• A supportive team environment
• Opportunities to grow within the organisation with training and development opportunities.
• Bike to Work Scheme
• Employee-Owned Company Annual Bonus
• Monthly Tip Share
• Company Contributed Stakeholder Pension
• Opportunities to join our tours in UK and Overseas

09:00 – 17:00, Monday – Friday.
Option to move to a 4-day working week (08:00 – 17:45) after probation period.

Starting salary 28K – 30K depending on experience

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• On-site parking

Work Location: In person